Treatment Coordinator

Treatment Coordinator

Department: Front Office

Employment Type: Full Time

Location: Spokane Valley, WA

Reporting To: Katie Eckert

Compensation: $21.00 - $29.00 / hour

Description

The Treatment Coordinator serves as the primary liaison between patients and the clinical team, ensuring a seamless experience from diagnosis through treatment completion. This role is responsible for presenting treatment plans, educating patients on recommended care, coordinating scheduling, discussing financial arrangements, and supporting patients throughout their treatment journey. The ideal candidate is highly organized, compassionate, and skilled at building trust while helping patients understand the value of their dental care.

Schedule
Full-time; schedule will be discussed during the interview process.

What We Offer

• Supportive and team-oriented work environment
• Opportunity for continued growth and development
• Competitive compensation based on experience
• Consistent schedule and work-life balance

Key Responsibilities

Patient Care & Communication

• Build strong relationships with patients and provide exceptional customer service.
• Clearly explain treatment recommendations, procedures, and next steps in a patient-friendly manner.
• Address patient questions and concerns regarding treatment plans.
• Support patients in making informed decisions about their oral health care.
• Maintain patient confidentiality and comply with HIPAA regulations.

Treatment Presentation & Case Acceptance

• Review and present treatment plans prescribed by the dentist.
• Explain treatment sequencing, timelines, and anticipated outcomes.
• Educate patients on the benefits of recommended treatment and the risks of delaying care.
• Track and follow up on unscheduled treatment to increase case acceptance.
• Maintain accurate records of treatment discussions and patient decisions.

Insurance & Financial Coordination

• Verify insurance benefits and estimate patient financial responsibility.
• Explain insurance coverage, limitations, and out-of-pocket expenses.
• Present payment options and financing solutions.
• Collect deposits and payments according to office policies.
• Coordinate with insurance companies to resolve benefit or claim questions when necessary.

Scheduling & Administrative Support

• Schedule treatment appointments efficiently based on provider availability and treatment needs.
• Coordinate appointments that require multiple visits or specialists.
• Manage treatment follow-up communications and patient recalls.
• Ensure patient records and documentation are complete and accurate.
• Assist with front office responsibilities as needed.

Team Collaboration

• Work closely with dentists, hygienists, assistants, and administrative staff to ensure continuity of care.
• Participate in team meetings and contribute to practice goals.
• Support practice initiatives related to patient satisfaction, production, and retention.

Skills, Knowledge and Expertise

Qualifications

• High school diploma or equivalent required.
• 2+ years of Treatment Coordination experience required
• Experience presenting treatment plans and discussing financial arrangements required
• Knowledge of dental terminology, procedures, and insurance benefits.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency with dental practice management software.
• Ability to maintain professionalism and confidentiality.

Preferred Skills

• Strong sales and case acceptance skills.
• Ability to explain complex information in a clear and compassionate manner.
• Detail-oriented with excellent follow-through.
• Positive attitude and team-oriented mindset.
• Strong problem-solving and conflict-resolution abilities.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer, phone, and standard office equipment.
• Ability to occasionally lift up to 25 pounds.

Benefits

• Competitive hourly rate based on experience
• Paid Time Off (PTO)
• Medical, dental, and vision insurance options
• 401(k) with employer matching
• Professional development and growth opportunities
• Supportive, team-oriented work environment
• Modern technology and well-equipped operatories