Customer Service Representative- Bilingual Spanish Preferred

3930 W Gate City, Greensboro, NC 27407 Position Overview Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS and are accountable for delivering superior customer service, educating customers on our products and services, and maintaining company quality standards and compliance with all policies and procedures. Job Responsibilities Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements Previous customer service experience in hospitality, financial services, retail, or restaurant (preferred) Ability, willingness, and comfort to engage with customers Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi‑task Professional appearance and demeanor Honesty and integrity Ability to work flexible hours, including early morning, evenings, weekends, and holidays English fluency required English/Spanish bilingual a plus Physical Requirements Must be able to stand for extended periods Ability to lift up to 15 lbs with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits Benefits for eligible team members include medical/dental/vision coverage, 401(k), vacation, opportunities for advancement, and ongoing training. Core Values Communication Customer Focus Integrity and Trust Teamwork Results Equal Employment Opportunity PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify our Human Resources team to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis. #J-18808-Ljbffr