FIELD Technical Support Specialist

THIS IS A FIELD POSITION. ONLY APPLY IF YOU ARE LOCAL TO NORTHERN ILLINOIS

We are seeking a highly skilled and motivated Marking, Coding, and Labeling Field Technician to join our team. The technician will be responsible for the installation, maintenance, and troubleshooting of marking, coding, and labeling systems used in various industries. This role requires a strong technical background, attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

1. Installation and Setup: Perform the installation, configuration, and setup of marking, coding, and labeling equipment, including printers, coders, labelers, and related software systems at client sites.

2. System Maintenance: Conduct routine maintenance tasks, such as cleaning, calibration, and replacement of parts, to ensure optimal performance and minimize downtime of marking, coding, and labeling systems.

3. Troubleshooting and Repairs: Diagnose and resolve technical issues with marking, coding, and labeling equipment, including hardware, software, and connectivity problems. Implement repairs and replacements as needed.

4. Quality Control: Ensure the accuracy, legibility, and adherence to industry standards of printed labels, codes, and markings by performing regular quality checks and adjustments.

5. Training and Support: Provide training and support to clients on the proper use and maintenance of marking, coding, and labeling systems. Address any questions or concerns and offer troubleshooting guidance when required.

6. Documentation: Maintain accurate records of installations, repairs, maintenance activities, and customer interactions. Prepare reports and documentation as necessary.

7. Upgrades and Enhancements: Stay updated on the latest technological advancements in marking, coding, and labeling systems. Recommend and implement upgrades and enhancements to improve system efficiency and performance.

8. Safety Compliance: Adhere to safety protocols and guidelines while working on client sites. Ensure compliance with industry regulations and standards.

Salary/Benefits

$ 60k - $100k Starting based on qualifications

Health benefits, 401(k) program

Additional Requirements:

Proficiency in troubleshooting and resolving technical issues with hardware, software, and connectivity.

Familiarity with industry standards and quality control processes for printed labels, codes, and markings.

Excellent problem-solving skills and the ability to work independently.

Strong organizational and time management skills to prioritize tasks and meet deadlines.

Effective communication and interpersonal skills for interacting with clients and providing training and support.

Attention to detail and a commitment to accuracy.

Valid driver's license and willingness to travel to client sites as needed.