ASSURE Patient Specialist - Wayne, MI (1099 Contractor, Per Diem/On Call)

Wayne, MI The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This is a paid per fitting position.

ESSENTIAL DUTIES

Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. Be trained and certified as an ASSURE Patient Specialist by Kestra. Provide instruction and instill confidence in Assure® patients with demonstrated patient care skills. Contact prescribers, caregivers and patients to schedule services. Accept assignments that could include daytime, evening, and weekend hours. Travel to hospitals, patients’ homes and other healthcare facilities to provide fitting services. Measure the patient to determine the correct garment size. Review and transmit essential paperwork with the patient to receive the Assure® garment and services. Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings. Maintain flexibility of work schedule and competitive pay. Adhere to the Pledge of Confidentiality. Protect patient information and release it only with the signed permission of the patient and on a need‑to‑know basis.

COMPETENCIES

Passion for the company and continuous improvement. Integrity, accountability, and ethical standards. Collaboration and teamwork across geography and functions. High energy, decisive planning, and timely execution. Innovation and generation of new ideas. Customer focus and exceeding expectations. Emotional intelligence and influence in pressure situations. Highly organized, service and detail oriented. Strong desire to impact the heart‑failure space. Strong interpersonal skills communicating with clinicians. Commitment to lifelong learning.

REQUIREMENTS

Education/Experience Required: Minimum 1 year in paid patient‑care experience (excluding family caregiving). Clinical or engineering background (e.g., nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, ECG technicians). Disclosure of personal NPI number if applicable. Completion of background check; Florida and Ohio must complete a level‑2 screening paid by Kestra. Ability to pay an annual DME fee deducted from the completed work order. Ability to pay for vendor credentialing upfront during a 90‑day probationary period. Experience in patient and/or clinician education. Valid driver’s license in state of residence with a good driving record. Consistent field work around Brownsville, TX, with discharge of potential relationships and referral sources. Achievement of credentialing for hospital system entry, including vaccination documentation, background check, drug screening, agreement to hospital policies, and completion of online courses (HIPAA, Bloodborne Pathogens, Electrical/Fire Safety). Preferred: Knowledge of MS Office, Excel, PowerPoint, MS Teams. Direct cardiac patient care experience (e.g., RN, RT, CVIS, Paramedic, CRM).

WORK ENVIRONMENT

Minimal noise typical of an office or hospital environment. Possible exposure to infectious disease (hospital and clinic settings). Extended hours when needed. Drug‑free environment.

PHYSICAL DEMANDS

Travel by car. Frequent repetitive motions involving wrists, hands, fingers. Frequent standing or sitting for prolonged periods. Frequent phone and other business machine use. Occasional bending and stooping. Ability to lift up to 40 pounds unassisted, at times from or into a vehicle.

TRAVEL

Frequent travel by car within the agreed geography.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Kestra Medical Technologies, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits. #J-18808-Ljbffr Kestra Medical Technologies Inc.