Customer Service Specialist
Orbea
BRAND VALUES
Orbea exists to create and manufacture unique bikes to inspire riders who share our passion for cycling and our belief in a fair society.
POSITION DESCRIPTION
We are looking for a full-time Customer Service Specialist. You are passionate about excellent and timely customer service, and will be supporting our dealer network, sales representatives and consumers. You will be working in a dynamic team based in the Orbea USA office, and working jointly with our global Customer Service Team based in the Basque Country, in Spain.
KEY RESPONSIBILITIES
- Answer dealer, sales representatives and consumer enquiries by phone and email
- Process and update orders
- Dealer account administration support
- Internal sales support
- Provide B2B assistance to dealers and sales representatives
REQUIREMENTS
- Knowledge of French will be highly valued
- Two (2) years of Customer or Dealer Services experience
- Customer focused
- Excellent communication skills
- Experience with G-Suite preferred (but not required)
- Experience in the cycling / outdoor industry preferred (but not required)
BENEFITS
- Hybrid position, with up to one WFH day each week
- Be part of a global and growing company, committed to innovation and design. Work in a dynamic team in the world of cycling
- Competitive salary
- Health and dental insurance coverage,
- Access to special offer for Orbea products
Vacancy posted 4 days ago
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