Specialist - Operational Technology

Server Support Professional

Energy Transfer is looking for an experienced server support professional with an eye towards the future with automation technologies. The position is a hands-on technical role within the Operational Technology team. Qualified candidates will have an immediate impact utilizing experience, current solution sets and tools to continue support of the current environment. Also, the qualified candidate should be able to closely collaborate with team members, other OT teams and customers to help develop robust, well-organized plans to implement solutions within short time-frames with minimal risk and interruption of service.

Essential Duties and Responsibilities:

• Help maintain and monitor Veeam Backup and Recovery servers and jobs
• Supporting other team members with all Veeam administrative functions to ensure all backups are successful
• Monitoring and maintaining all servers in plant domains
• Support all file services, backups and server patching efforts
• Architecting solutions for process improvement
• Automating and/or writing/editing scripts to automate job functions
• Cross-training other team members, sharing information with others, documenting all processes
• Supporting other team members with various administrative functions and troubleshooting efforts
• Participate in the on-call rotation
• Part of the team responsible for disaster recovery
• Working incidents, tasks, change requests and server new builds assigned to team
• Troubleshooting issues to resolution
• Participation in project delivery work, including device configuration, planning, and vendor coordination.
• Work with users to understand their needs and with OT personnel to develop effective system solutions for assigned applications.
• Provide succinct and timely, up-to-date project / system documentation; including drawings
• Perform hardware and software upgrades for new and existing equipment as needed.

Requirements: Education and/or Experience, Knowledge, Skills & Abilities:

• Bachelor's degree in Electrical Engineering, Computer Science, Computer Engineering, related technical disciplines or certification with practical experience and 2 - 5 years of related experience.
• Ability to handle multiple workloads at the same time/multi-task
• 3+ years experience with supporting or using backup and recovery technologies
• 3+ years experience with supporting large production server environments
• 3+ years experience with SCOM or other monitoring tool
• 3+ years experience with SCCM, specifically server patching and reporting
• 2+ years experience with scripting tools, such as PowerShell, reading and writing scripts
• Experience working with SQL and writing SQL queries, ideally relating to SCCM and Backup solutions
• Effective written & verbal communication, as well as interpersonal skills to work in a team environment, establishing & maintaining good working relationships with others, to support team & company objectives, and a willingness to work in all operational areas.
• Strong dedication to quality customer service and superior telephone etiquette with the ability to deal effectively with customers, vendors, peers and management.
• Candidate must exhibit a sense of urgency, individual responsibility, and a willingness to accept constantly changing priorities.

Preferred Qualifications:

• Experience with Business Continuity Plans (disaster recovery plans)
• Experience with virtual environments
• Experience with backup technologies
• Experience with least privilege user scenarios
• Experience with Application packaging for servers
• Experience with Linux
• Project management experience or certification a plus
• Preferred someone with Enterprise automation and SCADA system experience

Working Conditions:

• Usually, normal office working conditions.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Up to 25% travel may be required including overnight travel.
• Visits to industrial/manufacturing settings which may include hazardous materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
• Ability to carry computer equipment up to 50 pounds.