Reservation Sales Representative - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. We integrate wildlife health and care, science, and education to develop sustainable conservation solutions. HOW YOU WILL IMPACT OUR MISSION The Reservation Sales Representative sells SDZWA products for Admission, Memberships, Tours and Programs. This position reports to Reservation Sales Supervisor. WHAT YOU WILL DO Services incoming calls in a sales and customer service call center, selling SDZWA products for admission, membership, tours and programs, booking reservations, processing payments and fulfilling ticket requests. Provides excellent customer service per established standards in every member and guest interaction inspiring visitation in support of our mission and vision to ensure all wildlife thrives. Solicits allies through donations on every applicable call in support of our mission and vision to ensure all wildlife thrives. WHAT WE ARE LOOKING FOR JOB EXPERIENCE Prior experience in sales, customer service or telemarketing (call center preferred) involving customer contact required. Bilingual Spanish language skills preferred. EDUCATION AND CERTIFICATIONS High School Diploma Required SKILLS AND KNOWLEDGE Able to operate moderately complex computer software programs. Must have basic mathematical knowledge and acumen to process payments. Demonstrated ability to handle complex interpersonal situations with a high level of tact and diplomacy. Able to communicate effectively both orally and in writing. Demonstrated ability to handle multiple tasks in an efficient manner. SOME OF THE REWARDS YOU WILL ENJOY AS A TEAM MEMBER Free admission to the San Diego Zoo and the San Diego Zoo Safari Park Family Passes Complimentary Tickets Free Parking at the San Diego Zoo & San Diego Zoo Safari Park Local and In-House Discounts Employee Assistance Program Wellness Program IMPORTANT DETAILS Location: San Diego, CA Position Type: Hourly Full-Time Non-Exempt Position Hourly Rate: $21.26 About The Salary Ranges The posted salary range represents the full compensation potential for this role over time. Initial hiring offers are typically made within the lower to mid portion of the range and are based on a combination of relevant experience, skills, qualifications, internal equity, and organizational considerations. Placement near the top of the range is generally reserved for individuals who demonstrate sustained performance, growth, and expanded responsibilities in the role over time. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you require a reasonable accommodation to complete an application, please email your request to View email address on click.appcast.io and provide the job title and location to which you are applying. As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time. San Diego Zoo Wildlife Alliance is a drug free workplace. #J-18808-Ljbffr