Behavioral Health Content Safety Specialist (3rd Shift) - 410542

Client Overview

Our client is an established healthcare technology organization focused on expanding access to essential healthcare services. They are currently seeking a Behavioral Health Content Safety Specialist (3rd Shift) to support the expansion of their 24/7 platform and help ensure the safety of patient-generated content.

Salary/Hourly Rate

$30/hr

Position Overview

The Behavioral Health Content Safety Specialist (3rd Shift) will review and triage patient-generated content on a digital platform, ensuring appropriate identification and escalation of risk signals such as suicidality, abuse, or harm. The hours for this role are 9 PM to 4 AM EST. This role is part-time with flexibility on which days of the week candidates are able to work. The ideal candidate for this role will be someone flexible to take on various ad-hoc tasks as the team trials their new 24/7 surface area platform.

Responsibilities of the Behavioral Health Content Safety Specialist (3rd Shift):

• Review patient-generated content flagged for crisis, distress, or harm indicators.
• Apply judgment and established protocols to escalate, de-escalate, or resolve cases appropriately.
• Route high-risk cases to internal teams such as clinical operations, legal/compliance, or care coordination.
• Maintain service-level expectations for response times.
• Contribute to refining safety guidelines, taxonomies, and escalation decision trees.
• Use internal tools to log, flag, and follow up on incidents.
• Participate in incident reviews and cross-functional case discussions.
• Provide feedback to improve automated safety detection systems.
• Perform additional ad hoc tasks, including data pulling, ticketing system management, and provider communications.

Required Experience/Skills for the Behavioral Health Content Safety Specialist (3rd Shift):

• Minimum of 2 years of experience in clinical support operations, content moderation, trust and safety, social work, patient advocacy, or crisis response.
• Familiarity with behavioral health risk indicators, including suicidal ideation, self-harm, and abuse.
• Strong judgment and emotional resilience when handling sensitive and ambiguous situations.
• Excellent written communication skills with the ability to communicate clearly, concisely, and empathetically.
• Proficiency with tools such as Zendesk, Google Docs, Google Sheets, and reporting dashboards.
• Ability to work independently while collaborating effectively with clinical, legal, and compliance teams.

Preferred Experience/Skills for the Behavioral Health Content Safety Specialist (3rd Shift):

• Experience in HIPAA-regulated environments or healthcare startups.
• Prior experience with crisis hotlines, moderation centres, or behavioral health triage programs.

Education Requirements

• Bachelor’s degree preferred, ideally in Social Work, Psychology, Nursing, Public Health, or a related field.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).