Customer Service Specialist / Expeditor

Job Description

Job Description

Summary/Objective

Grill Service Team Member will be the face and support of the S Grill. This position will provide exceptional and accurate guest service to the S Grill.

Duties and Responsibilities

• Answering S Grill phone, taking accurate orders.
• Ensure accurate orders over phone, walk ins, platforms.
• Deliver outstanding guest service
• Follow through on all guest orders, questions, requests and resolve concerns as needed
• Follow and comply with all applicable procedures and regulations, including Weights and Measures, FDA, health and sanitation, Department of Labor, ADA, HAACP, OSHA and safe work practices.
• Sanitize all equipment in a safe and proper manner
• Report equipment issues to Store Leadership
• Keep all cases and shelves clean, well-stocked and properly rotated
• Replenish order guides, menus as needed
• Leadership may assign other duties, not listed here.

Knowledge, skills and abilities

• Ability to work independently and meet deadlines
• Ability to prioritize tasks
• Ability to handle stressful situations
• Values diversity
• Ability to perform physical requirements of position
• Proper handling of knives and cutting equipment
• Ability to work well with others
• Strong verbal and written communication
• Ability to inspect product for quality and freshness
• Able to work flexible schedule based on needs of store including nights, weekends and holidays

Qualifications

• 3+ years or more experience in a restayrant food service
• Guest Service focused
• Food Handler permit

Working Conditions

• Walking, standing, bending and stooping for 8-10 hours a day
• Push, pull up to 50lbs
• Mental and physical dexterity
• Ability to climb ladders
• Iteration of duties
• Ability to taste, smell, feel and visually inspect food
• Unassisted lifting up to 50lbs or more
• Work in varying temperatures