Waxing Specialist/Cerologist®

Job Description

Job Description

At Waxing the City, our licensed service providers are not only waxing experts, they’re waxing authorities. This led us to create our very own title of Cerologist™ technicians, combining “cera” (Latin for wax) with “ologist” (to highlight their level of education and expertise). After a week-long, hands-on training course at our Waxing University®, our service providers become certified Cerologists.
LOVE WHAT YOU DO
We are seeking beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills.  If you’re looking to learn and grow in your career and have a passion for the industry, we want to hear from you.  
SUMMARY:
Do you love waxing? Does educating clients about the benefits of waxing and sharing the latest product trends energize you? Are you looking to sharpen your waxing skills or learn a new technique? If so, Waxing the City may be a good fit for you! At Waxing the City our clients are the focus and our technicians are the ultimate professionals at their craft. 

1. Responsible for implementation of customer service standards for all internal and external clients. Goal is to exceed client expectations from initial inquiry to on-going client relationship management.
2. Responsible for maintaining a clean and professional environment.
3. Accountable for efficient, effective and high-quality service provision following all defined waxing service standards.
4. Support and protect our culture. 
5. Other duties as assigned in the spirit of teamwork. 
6. Follows safety standards in all aspects of performance of the above functions.

Role Scope and Complexity
The technician reports directly to salon manager/salon lead and indirectly to all members of ownership and is accountable for adhering to all service provisions and sanitation standards. They are accountable for meeting established service protocols and customer service standards focusing on both internal & external customers. Also accountable for informing and educating clients on our service offerings, retail products and membership program, building and retaining clients through social platforms, community engagement & other marketing efforts put forth by management.
MINIMUM QUALIFICATIONS:

• Required : Current State Licensure (Esthetician, Cosmetologist)
• A passion for waxing and the beauty industry
• Time Management Skills
• Strong communication skills – both written and verbal 
• Flexible and adaptable individual who embraces being a part of a team.
• Exceptional Customer Service
• Self-Motivated
• Will be working either Saturday or Sunday-this will rotate based on needs
• Will work some holidays
• Hourly plus commission & tips
• Physical Requirements:

• Ability to stand and walk for extended periods throughout scheduled shifts. 
• Ability to perform repetitive hand, wrist, and arm movements. 
• Ability to bend, stoop, kneel, reach, and maintain various working positions while providing services. 
• Ability to work in close proximity to clients and perform detailed personal care services. 
• Ability to lift and carry supplies and equipment weighing up to 50 pounds. 
• Ability to maintain focus and manual dexterity throughout appointments. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Physical Demands: This position requires standing for the majority of scheduled shifts, frequent bending, reaching, and stooping while performing services, repetitive use of hands and arms, and the ability to maintain comfortable working positions around treatment tables and clients for extended periods.

• OUR CORE VALUES:
• Emphasis on People
• Outstanding Client Service
• Compassion & Caring
• Community Partnerships