Concierge Clinical Associate Medical Assistant

Position Responsibilities

Takes vital signs on patients.

Assists physician with complex procedures during patient examinations, including but not limited to injections, suture removal, venipunctures, biopsies, and EKG's. Takes vital signs on patients.

Address and resolve patient concerns with the highest level of hospitality and professionalism accommodating special request whenever possible whether in person, email or by phone.

Adheres to Universal precaution guidelines in the performance of patient care activities which include HLD and aseptic techniques.

Monitors and manages patient schedule in order to ensure optimal patient flow to deliver high quality patient experience. Actively participates in practice process innovation and improvement initiative that improve patient satisfaction and operation efficiency.

Greets and escorts patient safely from the waiting area to appropriate areas in the physician office, as required with professionalism a warmth atmosphere.

Understand and would exhibit warmth and confidence when working with patients, be an excellent communicator, and understand the value of team work to go above and beyond for patients.

Support patient care including pre, post and carefully prepares and administers medication as instructed by the physician's orders; including the administration of injections, process inquiries to confirm eligibility, authorization and referrals.

Ensures exam rooms are appropriately stocked with supplies and equipment prior to physician seeing patients.

Maintains appropriate par levels and inform supervisor when reorders are necessary in order to avoid any shortage in supplies.

Demonstrates appropriate medical knowledge and effectively communicate instructions to patients.

Ability to communicate any procedures to be performed to patients. Provide preparatory instructions and answers basic questions, as required.

Demonstrates the ability to understand and react to the unique needs of the patients.

Flexible to changes in work flow, as needed.

Prepares and cleans all exam rooms after completion of patient visit.

Maintains organized work areas in order to maximize efficiency.

Demonstrates knowledge of proper use/maintenance of all equipment relative to the position.

Maintains current licensing and certification necessary to perform applicable job functions

Possesses effective time management skills and assist other staff members when appropriate.

Remains calm and courteous when dealing with patients and staff members, consistently maintaining a professional appearance and demeanor.

Responds to telephone calls promptly, preferably by the third ring and repeats key information to ensure accurate transcribing of messages.

Demonstrates willingness to work overtime in times of hospital or department emergency situations ( i.e. hurricane disaster alert or staffing limitations).

Maintains a complete understanding of Fire, Safety and other applicable departmental and hospital manuals.

Qualifications

License/Registration/Certification:

Medical Assistant Certification Required and CPR Certification required.

Education:

Completion of Medical Assistant training. High School or equivalent.

Experience:

5 + Years Medical Assistant experience or Foreign Medical Graduate.

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!