Manager, Information Security

Manager, Incident Response

The Information Security Threat Detection and Response team uses advanced technologies like AI-driven threat detection and automated response platforms to monitor and respond to cybersecurity threats in real time. It acts as the hub for defense strategies, security tool integration, and rapid, data-driven decisions to protect the organization's digital ecosystem.

The Manager, Incident Response will report to the Senior Manager, Threat Detection & Response. In this role, as a forward-thinking leader, you will be responsible for evolving our Security Operations Center (SOC). This role is critical to our mission of safeguarding patient data, maintaining compliance, and ensuring the resilience of technology systems—through both traditional security operations and the strategic use of automation and AI-based security technologies.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

In this role, you will:

• Execute information technology strategies, plans, and priorities for a comprehensive information security program
• Create relationships within Blue Shield to understand business requirements and work with them to accomplish those requirements within the security framework
• Manage staff in the planning, design, and support the security technology stack
• Develop and maintain relationships with managers in business unit teams and the IT teams to drive security plans
• Manage and escalate roadblocks that may jeopardize security monitoring operations, infrastructure, and SLAs
• Lead and manage the 24/7 Security Operations Center (SOC), overseeing real-time monitoring, detection, and response to threats
• Integrate and optimize AI-driven threat detection tools, machine learning models, and behavioral analytics to identify anomalies across systems and data
• Develop and maintain automated playbooks for common security incidents to improve response times and reduce analyst fatigue. Continually enhance forensic and investigation capabilities to meet the needs of the organization
• Track and report on performance metrics and KPIs for security operations, automation efficiency, and AI tool effectiveness
• Serve as a security innovation leader, staying ahead of emerging technologies and integrating them into SOC strategy
• Drive continual maturation of our incident response program, consistent with proven industry best practices and maturity models.
• Own end-to-end delivery status, ensuring transparency, operational excellence, accountability, and timely updates across stakeholders
• Collaborate closely with external vendors, as well as internal product and engineering leads to coordinate and manage delivery when third-party solutions are part of the implementation
• Remove blockers and ensure delivery stays aligned with roadmaps and business outcomes

Qualifications

Your Knowledge and Experience

• Bachelor's degree or equivalent experience
• At least 10-years prior relevant experience, including 4 years of management experience and at least 1 year of leading one or more critical cybersecurity functions
• Requires strong knowledge of security operations, incident response, SIEM platforms, and threat detection technologies
• Requires direct experience building and leading a high functioning 24x7 SOC operation, security incident management, and investigations & forensics function
• Familiarity with frameworks such as MITRE ATT&CK, NIST, HIPAA, and CIS Controls
• Requires exceptional communication skills with both technical teams and non-technical stakeholders
• Industry certifications such as CISSP, CISM, GIAC, or equivalent highly desired
• Strong understanding of Agile delivery models and backlog management
• Ability to manage multiple complex workstreams and successfully interact with all levels of management
• Experience with regulatory certifications such as HIPAA, SOC2, PCI-DSS and FedRAMP
• Understanding of advanced management approaches such as scheduling for internal & external resources, prioritizing across competing requests, budget management and oversight, coaching & mentoring direct reports, risk management, and delegation
• Excellent verbal / written communication, collaboration, analytical and presentation skills
• Experience with AI/ML concepts and tools desired
• Preferred experience working within the Healthcare industry

About Us

About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors. Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus' vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus' objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California's vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.