Inside Sales Representative

Inside Sales Associate General Insulation Company, a national wholesale distributor of commercial and industrial insulation products, seeks an Inside Sales Associate to work under the direction of the General and Operations Manager. The role involves developing and implementing sales strategies, communicating with customers, generating leads through outbound calls, processing orders, and collaborating with logistics, finance, and customer service to ensure smooth fulfillment. Responsibilities Collaborate with the outside salesperson to develop and implement sales strategies to meet branch sales goals. Communicate with customers via phone, email, and other channels to understand their needs, provide product information, and address inquiries or concerns. Conduct 10+ daily outbound sales calls to prospects and existing customers to generate leads, promote products, and secure orders. Build and maintain strong customer relationships by providing exceptional service and support throughout the sales process. Assist customers with order placement, pricing, availability, and delivery schedules, ensuring accuracy and satisfaction. Coordinate closely with the outside salesperson to follow up on leads, provide sales support, and facilitate customer visits or meetings. Process orders accurately and efficiently using our CRM system or order management software. Monitor sales metrics, track progress against targets, and provide regular updates to the sales team and management. Collaborate with other departments such as logistics, finance, and customer service to resolve issues and ensure smooth order fulfillment. Stay informed about industry trends, market conditions, and competitor activities to identify sales opportunities and drive growth. Ensure pricing and packing slip matches when receiving or shipping material. Determine appropriate billing situations: COD/Cash/CC/Invoice. Responsible for daily credit card processing needs and EOM report for credit card sales. Provide consistent communication with warehouse personnel to ensure customer needs are met. Assist in warehouse and additional functions per General or Operations Manager. Collect mail, faxes and Federal Express and distribute. Qualifications High school Diploma. 1–2 years of inside sales experience. Excellent communication skills. Detail‑oriented. Detailed knowledge of industry processes, materials and costs are vital. Ability to learn quickly. Willingness to work odd hours including evenings, holidays, and weekends. Benefits & Compensation Salary: $21.00 - $23.00 per hour (Full‑Time). Benefits include medical, vision, dental, 401(k) plan with 100% discretionary match, paid time off, and an inclusive work environment. Location Malden, MA Equal Opportunity Statement General Insulation is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Contact Kelly Nessralla, Recruiting Manager: View phone number on click.appcast.io | View email address on click.appcast.io #J-18808-Ljbffr General Insulation Company