Quality Assurance Program Specialist

Job Description

Quality Assurance Program Specialist

Location: Chicago, IL

Company: Global Hospitality Organization

Job Type: Contract | Full-Time (40 hours/week)

Industry: Hospitality / Information Technology

About the Opportunity

We are seeking an organized, detail-oriented Quality Assurance Program Specialist to support the administration and execution of a Global Quality Assurance (QA) program for a leading hospitality organization.

This role will work closely with the Senior Manager of Global Quality Assurance to coordinate program activities, manage documentation, track deliverables, and support ongoing improvements to QA programs and technology platforms.

The ideal candidate has a strong background in program administration or coordination, excellent communication and organizational skills, and experience supporting large-scale programs or system rollouts. This is a great opportunity for someone who enjoys working across teams, managing multiple priorities, and helping programs run smoothly.

Key Responsibilities:

Program Administration & Coordination

• Coordinate meetings, prepare agendas, presentations, reports, and other supporting materials.
• Take and distribute meeting notes, track action items, and follow up on outstanding deliverables.
• Maintain program documentation, task trackers, checklists, and project timelines.
• Serve as a point of contact for property-level questions and program-related inquiries.
• Maintain and update program information across internal platforms, including HyattConnect, ServiceNow, and other communication channels.
• Assist with invoice processing, billing coordination, and other administrative activities.

Program Execution & Support

• Support the implementation and ongoing management of global Quality Assurance programs and initiatives.
• Work closely with internal teams, external vendors, and stakeholders to coordinate activities and ensure timely delivery.
• Track program progress, identify outstanding tasks, and help keep initiatives moving forward.
• Assist with outreach, training, and communications to support program awareness and participation.
• Draft and distribute program updates and communications to hotel properties and internal teams.
• Prepare reports, Excel files, and PowerPoint presentations to support program performance and decision-making.

Quality Assurance Systems & Process Improvement

• Support requirements gathering, testing, and ongoing enhancements for QA tools and technology platforms.
• Partner with IT teams to coordinate system updates, troubleshoot requests, and prioritize enhancements.
• Identify opportunities to improve program workflows, documentation, and administrative processes.
• Assist with reporting, measurement initiatives, and analysis to support program improvements.
• Support additional projects and initiatives that align with the organization's broader Quality Assurance strategy.

Required Qualifications:

• 5+ years of experience in program administration, project coordination, operations support, or a related role.
• Experience supporting large-scale programs, organizational initiatives, or technology/product rollouts.
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and deliverables.
• Proficiency in Microsoft Excel and PowerPoint, including reporting, data tracking, presentations, and basic Excel-based analysis.
• Strong analytical and critical-thinking skills with excellent attention to detail.
• Experience documenting processes, maintaining task trackers, and coordinating cross-functional activities.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating with teams across a large, matrixed organization.
• Demonstrated ability to solve problems, adapt to change, and consistently deliver results.

Preferred:

• Previous experience in the hospitality or hotel industry.
• Experience supporting global programs or working with geographically distributed teams.
• Familiarity with ServiceNow or similar enterprise platforms.
• Experience supporting system testing, technology enhancements, or QA-related programs.

What We're Looking For:

We're looking for someone who is hands-on, organized, and comfortable managing the day-to-day details of a large program. This person should be proactive about following up on tasks, communicating with stakeholders, and making sure nothing falls through the cracks.

You don't need to be a technical developer, but you should be comfortable working with technology platforms, coordinating with IT teams, and supporting system improvements.

Interested in learning more?

Apply today or reach out to discuss the opportunity!