Senior Human Resource Specialist

Senior Human Resource Specialist This position is responsible for aligning resources and delivering customized Human Resource service solutions aligned with clients’ business goals, resulting in improved performance management and positively impacting client businesses. Collaborates with client senior and C‑Suite level and Key Decision Makers (KDMs) to build deep meaningful relationships, troubleshoot situations, and provide guidance as a trusted business advisor and thought partner. Acts as a strategic partner in managing internal projects and relationships and demonstrates depth and breadth of service and level of care expected with internal and external customers. Responsibilities Manages assigned clients, including a mix of complex clients, by consistently contributing to clients’ overall success and growth while maintaining high customer satisfaction and retention. Develops and maintains strategic and effective relationships, provides sound guidance and value‑added solutions that contribute to clients’ success and growth of their business and results in high customer satisfaction and retention. Fosters relationships with client HR and senior leaders, advises clients on HR compliance and business goals, tailoring approaches as needed, while fostering connections with internal and client partners to provide value‑added services and solutions. Utilizes profound knowledge in employee relations, legislation interpretation, benefits, wage and hour regulations, and employee performance management; advises clients on human resource‑related issues; suggests innovative HR strategies; and delivers comprehensive guidance, including HR policy interpretation and best practices aligned with employment laws across all 50 states. Engages with internal support teams (e.g., Diversity, Equity, & Inclusion (DE&I) Services, Compensation Services, EEO Services, Payroll, Fair Labor Standards Act (FLSA) Administration, Background Screening, Benefits, and Centers of Excellence (COEs)). Analyzes data and statistics for trends and patterns. Based on metrics and analysis, recommends policies and activities to improve organizational culture, including suggestions to attract and hire qualified candidates, motivate and retain employees, address staffing issues, and maintain legal compliance. Facilitates client trainings in a clear, concise, and logical sequence at a level appropriate to the audience. Collaborates with clients and Account Executives on HR goals in alignment with business objectives. Understands and implements client’s people, organizational structure, and leadership development strategies throughout the business life cycle. May work in conjunction with the HR Consultant and/or Consulting & Development team. Engages proactively with clients to continually understand evolving organizational strategy and goals. Ensures all client and client‑related interactions are documented properly and timely in the appropriate client management systems and databases. Partners with and guides HR Representative/Data Support Specialists, HR Specialists, and Account Executives. Pilots new internal tools, resources, and products and provides feedback as requested by manager. Participates in and may lead project teams and focus groups to improve processes or client solutions. Requests or volunteers to deliver training and other development opportunities for internal partners and peers. Acts as subject‑matter expert (SME) on processes, projects, or tools as requested by leadership. Connects with peers and internal resources across the company and in other regions to identify opportunities for process improvement and collaboration. Understands Customer for Life strategy, recognizing when and how to introduce options to clients and engaging the appropriate internal resources as necessary. Supports the Sales organization, including partnering with individual BPs in prospect meetings. Understands client power structure and dynamics, advising, negotiating, and influencing the client toward HR compliance and business goals. Offers custom approaches as needed. Creates content and hosts knowledge‑sharing sessions with the team. Understands approved partner technologies and proactively consults with clients to deliver value tied to initiatives and goals. Qualifications Minimum of a Bachelor’s Degree in Human Resources, Business Administration, or a related field, or equivalent work experience. Eight or more years of end‑to‑end Human Resources operations experience with a focus on HR Generalist, HR Business Partner, or Manager roles. Prior experience in multi‑state companies with at least 500 employees. Experience operating in a matrixed environment preferred. At least one of the following certifications preferred: Professional in Human Resources (PHR), SHRM Certified Professional (SHRM‑CP), Senior Professional in Human Resources (SPHR), or SHRM Senior Certified Professional (SHRM‑SCP). Travel: Up to 30% of time. EEO Statement Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr