Customer Success Manager

We are seeking a highly organized and operationally driven Customer Success Manager to support day-to-day client engagement, order management, and overall customer experience. This role is heavily focused on operations (80-90%), with a smaller emphasis on inside sales and customer growth initiatives (10-20%). This individual will act as a key liaison between customers and internal teams, ensuring seamless onboarding, order execution, and issue resolution, while also helping drive customer retention and incremental revenue. Key Responsibilities Customer Success & Operations (Primary Focus) Manage the end-to-end customer lifecycle, including onboarding, order processing, and ongoing account support Oversee and support high-volume order flow through internal systems Actively resolve customer issues in a timely and professional manner Partner with internal teams to ensure efficient delivery timelines and transportation coordination Track and manage key operational KPIs, including: Customer onboarding timelines Days to deliver Payroll coordination Order accuracy and turnaround times Support and guide junior/hourly team members to ensure efficient execution of operational tasks Maintain accurate and up-to-date customer records within Salesforce Customer Engagement & Sales Support (Secondary Focus) Maintain regular communication with customers via Salesforce, texting, and other channels Share promotions, updates, and offerings with existing clients Identify opportunities to support incremental sales and account growth Collaborate with leadership on customer retention strategies Compensation & Benefits Base Salary: Up to $90,000 (commensurate with experience) Bonus: 10% of base salary Commission: ~10% tied to restaurant/customer sales (light sales component) Health Insurance: Monthly stipend provided PTO: 2 weeks annually Work Schedule: Standard hours: 8:00 AM - 5:00 PM Hybrid flexibility in summer (2 days remote per week) Salary Range: 70-85K Additional Notes This role blends customer success, operations, and light sales, with a strong emphasis on execution and process management Ideal candidates will be comfortable in a fast-paced, high-touch environment with frequent customer communication Titles may vary based on experience level (Senior Manager, Manager, or Director-level consideration) We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Required Skills & Experience Qualifications 3-8+ years of experience in Customer Success, Account Management, Operations, or a related field Strong experience working in operationally focused roles with high volume workflows Familiarity with Salesforce or similar CRM systems Experience managing and tracking KPIs and performance metrics Ability to work cross-functionally and support both customers and internal teams Strong communication skills, with comfort engaging customers via phone, email, and messaging platforms Highly organized with the ability to multitask and problem-solve in a fast-paced environment General business and technical literacy required Nice to Have Skills & Experience NA Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.