FOH Shift Lead / Pit Manager

FOH Shift Leads work pit manager shifts and manage the flow of orders, pack orders, and handle guest complaints. They understand that customer satisfaction always takes priority, but efficient restaurant operations make it possible. They are enthusiastic, friendly and calm under pressure. They communicate to our guests, maintain full menu knowledge, serve food and beverages and provide a welcoming atmosphere to our guests.

Essential Function:
● Complete daily pit manager tasks, such as properly opening and closing registers, completing shift reports and distributing cash tip envelopes as needed.
● Ensure that all prep sheets, cleaning lists, and station checklists are being filled out consistently and accurately.
● Assist in training and coaching of peers following Bento specs and standards.
● Responsible for assigning and completing tasks as needed in the FOH, such as bussing tables, running food, placing online, call-in or in-person orders, sweeping, and making boba teas.
● Greet guests within 30 seconds after they enter the restaurant.
● Present menus to guests and answer questions about menu items, making recommendations if needed.
● Upsell menu items by offering beverages, sides, monthly specials and combos.
● Properly use the POS system to ring in food/beverage orders quickly and precisely.
● Correctly calculate the guest's check amount and return the proper change.
● Ability to multitask between guests and perform other duties as necessary such as cashing someone out and answering the phone.
● Clean tables, dining room areas and perform additional cleaning duties as assigned.
● Ability to adhere to and execute all recipes and procedures listed in training material and ExpandShare library.
● Must be able to multi-task in a fast-paced teamwork environment. Upholding a positive attitude, eagerness to learn, andflexibility to cooperate to any changes required.
● Perform opening, closing and side work duties as instructed and according to Bento guidelines. Must check in with the manager once shift has started and ended for verification of completion.
● Respectable communication and teamwork between colleagues and other departments.
● Attend all statutory training, staff meetings, and deep cleanings.
● Assist in all other positions when operationally needed including BOH and Sushi.

Health, Safety and Hygiene:
● Upkeep of health, safety, and hygiene set forth by the DBPR, FDA, DOH, and company handbook.
● Enforce proper food handling, safety, and sanitation standards while storing, preparing, and cooking food.
● Minimize waste of product by labeling all food according to food safety and shelf-life standards, and rotating products to follow FIFO standards.
● Complete and maintain a working knowledge of the ServSafe Certification program. Must be completed within 90 days of employment.
● Maintains a constant awareness of safety and accident prevention. In the event an accident happens, immediately notify the manager on duty and complete an incident report.
● Maintaining cleanliness and upkeep of equipment and stations. Must communicate if anything is broken, missing or spoiled.
● Maintain personal equipment and uniform used to fulfill your job, i.e. knives, uniform, shoes up to standard as listed in the company handbook.
Company Policies:
● Follow and exemplify good practices of all policies and procedures listed in the company handbook.
● Follow the chain of command to report issues where Bento expectations and requirements are not followed.
● Be ready to work free from the influence of both illegal and legal controlled substances.
● Represent the company when wearing the uniform/company logo in public and on all social media platforms.
Physical Requirements:
● Maintain good physical health and be well rested and attentive when working.
● Ability to stand and exert well-paced mobility for extended periods of time.
● Must be able to perform repetitive movement of legs, arms, hands, and fingers.
● Able to speak clearly and listen attentively to guests and other employees in order to ensure standards of quality are met consistently.
● Have the ability to communicate in the primary language(s) of the workplace.
● Transport and carry objects weighing up to 50 lbs. numerous times throughout the shift.
● Ability to work in a fast-paced environment and withstand exposure to smoke, steam, high temperatures, humidity and extreme cold.
● Frequently required to reach up to five feet.
Qualifications and Skills:
● Minimum Age: 16 years
● Must have flexible availability. Able to work nights, weekends and holidays if needed.
● Ability to read and comprehend prep sheets and recipes.
● Basic math skills: able to understand, calculate and follow recipe measurements and proportions.
● Must be able to support the team and follow directions as given.