Sales Associate

Sales AssociateStuds is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.Location: Flatiron, NYC | Reports to: Studio Manager | Part TimeHourly Rate: $19.50The Sales Associate plays a vital role in delivering a welcoming and memorable experience for every Studs customer. As the first point of contact, you'll bring energy, product knowledge, and service excellence to every interaction — helping customers feel confident, informed, and excited about their time in the Studio.This is a hands-on, customer-facing role ideal for someone who thrives in a fast-paced environment, loves working with people, and is excited to grow their retail and service skills. You'll contribute to team goals, support operational tasks, and help create a Studio environment that reflects our brand and values.Key Responsibilities:Contributes to sales and service goals by delivering an exceptional customer experience on the floorWelcomes and educates customers about the Studs experience, products, and piercing servicesServes as a brand ambassador and Earscaper through personalized, one-on-one styling and serviceStudio OperationsMaintains accuracy and flow across key operational areas including appointments, POS, and inventory restocksFollows Studio protocols and uses judgment to escalate issues or customer concerns as neededSupports upkeep of the Studio environment in line with visual and brand standardsTeam Culture & ValuesFollows company policies and procedures and asks for help when unsureTreats teammates and customers with professionalism, consistency, and careBrings a positive attitude and contributes to a respectful, feedback-rich Studio environmentOpen to feedback and eager to grow through collaboration and supportRequirements:Prior retail or customer-facing experience preferred but not requiredMust be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidaysMust have availability to work at least 1 weekend day (Saturday or Sunday) per week, excluding approved unscheduled time awayReliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodationsComfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbsAble to handle chemicals safely and follow all safety protocolsBrings energy, curiosity, and a willingness to learn in a fast-paced team environmentReceives feedback openly and contributes to a supportive, inclusive team cultureBenefits & PerksPaid Safe & Sick Leave AccrualFSA Health and Commuter Tax-Advantaged Accounts401(k) Retirement Savings PlanExclusive Employee Discounts on Piercings and Jewelry (we've got your friends and family covered too!)Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.