IT Service Delivery Manager

The Information Technology Service Delivery Manager will manage key IT initiatives while overseeing service delivery performance, budgeting, and service level metrics. This role is responsible for ensuring that IT services and projects are delivered efficiently while maintaining strong communication with stakeholders and aligning with organizational priorities. The role will support initiatives focused on application development, cloud migration, and AI-related technology projects. Essential Job Functions Manage end-to-end service delivery operations to ensure initiatives are executed effectively and efficiently. Regularly communicate with business stakeholders to understand needs, provide updates on project progress, and address concerns or issues. Oversee the service delivery budget, ensuring projects and services are delivered within financial constraints. Define and track key performance indicators (KPIs) and service level agreements (SLAs) to monitor service quality. Serve as an escalation point for service-related issues and work with internal teams to resolve them in a timely and effective manner. Oversee non-enterprise projects from start to finish, tracking progress, managing resources, and resolving issues in accordance with the organization’s PMO framework. Provide support to IT technical staff for small project initiatives, ensuring appropriate documentation and project artifacts are created and retained. Attend key project meetings as needed to monitor status and capture meeting notes. Collect, analyze, and summarize project information and trends, creating project status reports. Assist with planning initiatives as part of the bank’s annual budgeting and prioritization process. Perform other duties as assigned by management. Experience Requirements Bachelor’s degree or equivalent experience Minimum of eight (8) years managing IT projects, preferably within financial services Strong understanding of project management methodologies, processes, and deliverables Strong understanding of the Software Development Lifecycle (SDLC) Excellent written and verbal communication skills Strong planning and organizational skills with attention to detail ITIL certification Experience with emerging technologies, including:Cloud migration initiativesArtificial intelligence (AI) projects #J-18808-Ljbffr Madison-Davis, LLC