Office & Operations Coordinator

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule

• Answer calls and emails quickly and professionally
• Keep customers updated on their job’s progress from start to finish
• Help resolve escalations and quality concerns before they become bigger problems

• Plan efficient daily pickup and delivery routes
• Support fleet management, including vehicle schedules and driver assignments
• Work with the team to meet production deadlines
• Track job status, keep accurate records, and report key metrics to ownership
• Find ways to improve processes, reduce cycle times, and raise service quality

• Serve as the on-site point of contact, since ownership works remotely
• Maintain supply inventory and purchase supplies
• Handle facility issues as needed and keep the building clean and organized
• Coordinate employee training requirements and schedules
• Assist with light HR tasks, such as documenting write-ups when supervisors request them and keeping employee records organized
• Support coaching, team building, and recognition, including birthdays, milestones, and good work

• Experience as an office manager, administrative assistant, or operations/dispatch coordinator
• Customer service experience, especially handling frustrated or stressed customers
• Experience working with insurance companies is a plus (not required)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong organization and attention to detail, with the ability to multi-task
• Comfortable working independently and using good judgment, with ownership off-site
• Discretion with confidential employee and customer information
• Bilingual in English and Spanish is a plus (and includes additional pay)