Bilingual Front Office Staff

Lightwave Dental Management LLC

About Our Practice

At Carolinas Dentist in Wilmington, we operate at a fast-paced, high level of efficiency while providing the best patient experience. Not only do we provide top-tier patient care, but we also cultivate an environment where team members can flourish both professionally and personally. Our team is self-driven, goal oriented, and humbly confident; all while being funergetic, competitive, and relationship based.

Responsibilities:

Schedule and confirm patient appointments
Verify insurance for all clinical appointments
Collect all monies due for services rendered
Develop and maintain doctor/hygiene schedules as necessary
Greet and check patients in and out, before and after treatment
Educate, consult and present patient treatment plans
Responsible for Account Receivable to include, sending of billing statements, aging reports, and collections, if applicable
File insurance pre-determinations
Conduct financial consultation with patients when new treatment plans are presented, as applicable
Provide clear and professional communication with patients in both English and Spanish, in person and over the phone
Assist Spanish-speaking patients with understanding treatment plans, insurance coverage, and financial options
Support translation of patient questions, concerns, and clinical information to ensure clarity between patients and the care team

Qualifications:

High school diploma or equivalent required
A minimum of two years of front office experience preferably in a dental setting
Proficiency with Microsoft Office Suite
Knowledge of dental software strongly preferred
Fluency in English and Spanish required
Ability to confidently communicate complex information (treatment, insurance, financials) in both languages

Benefits Offered

Competitive Pay : Receive pay that matches your experience and performance.
Comprehensive Insurance : Enjoy peace of mind with health, dental, and vision coverage.
Future Planning : Secure your financial future with our 401k retirement savings plan.
Time for You : Paid time off and holidays to recharge.
Growth and Learning : Unlock your potential with opportunities for professional development and growth.

Apply

Vacancy posted 21 hours ago

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