Restaurant Service Counter Team Member

Job Description

Job Description

???? About Farmer J  

Farmer J is a fast‑casual, farm‑driven restaurant concept born in London in 2016. We serve bold, honest, scratch‑cooked, seasonal food made from high‑welfare and mindful ingredients. Known as “Home of the Fieldtray,” we invite guests to “Eat What Comes Natural”—bold, vibrant, honest food built around fresh produce, sustainably sourced meats and fish, and nearly 100% biodegradable packaging. With 15 London locations and rapid expansion, we’re now bringing our mission to NYC, aiming to redefine fast‑casual dining with integrity, flavor, and civic-minded hospitality. 

Job Overview 

Food & Customer Service is our focus – we give a fork! As a member of our Front of House team, you’re the face of Farmer J—the first point of contact for every guest. You’ll take orders, ring up purchases, serve food with care, and keep the front of house clean, organized, and welcoming. FOH team members are cross-trained on a variety of roles to support smooth service and maintain the highest standards of hospitality, product knowledge, and guest experience. 

Duties & Responsibilities 

• Greet every guest with warmth, energy, and a positive attitude
• Take guest orders accurately and efficiently, using the point-of-sale (POS) system
• Process guest payments quickly and accurately, handling cash, cards, and digital payments
• Serve food and drinks with care, ensuring presentation and accuracy match Farmer J’s standards
• Maintain a clean, organized, and welcoming front-of-house area at all times
• Restock utensils, napkins, condiments, and other front-of-house supplies as needed
• Clear tables and assist with general cleaning duties throughout the shift
• Stay knowledgeable about menu items and ingredients to answer guest questions
• Communicate effectively with kitchen and barista team members to ensure smooth service
• Follow food safety and hygiene guidelines, including proper handwashing and sanitizing
• Keep calm under pressure and bring positive energy to every shift
• Jump in to support teammates during busy periods—because at Farmer J, we give a fork about each other, too!

Qualifications 

• 1 year in high-volume, high-quality fast-casual or café-style restaurants
• Comfortable using tools like Toast, Microsoft Office, and other basic systems
• Solid understanding of food safety, hygiene, and cleanliness standards
• Appreciation for real food: scratch cooking, seasonal ingredients, and sustainable practices
• Clear, positive communicator with a team-first mindset
• Calm under pressure and quick to adapt in a fast-paced, hands-on environment
• Ability to read, write and communicate clearly in English
• Follow written and verbal instructions and have basic math and computer skills 
• Ability to work a flexible schedule, including nights, weekends, and holidays as business require

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions. 

While performing the essential duties of this job, the employee is regularly required to: 

• Stand for extended periods, walk, bend, reach, climb stairs, and lift or move items weighing up to 50 pounds. The role also involves regular exposure to hot equipment and sharp tools in a fast-paced kitchen environment.

Farmer J is dedicated to fostering an inclusive workplace environment where all individuals have equal opportunities. We value talent, skills, and potential, and strive to create an atmosphere that promotes diversity and equality.