Test Supervisor

Mission Critical Group (MCG ) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

The overall objective of Test Supervisor is to lead the work of testing and troubleshooting during the final assembly phase of electrical control and distribution equipment prior to client delivery to ensure product excellence and optimal functionality. Consistent and accurate representation of the Mission Critical Group brand, mission, vision, values, and organizational strategy are essential to achieving the goals of the organization. 

Accountabilities 

• Supervise and schedule staff on projects to meet quality standards and on-time shipment requirements. 
• Provide technical guidance and direct corrective actions of Test Technicians by demonstrating advanced knowledge and technical skills for testing Low and Medium Voltage switchgear. 
• Perform diagnostics, troubleshoot, investigate, advise ONCR/NCRs, and repair all custom-built equipment prior to client shipment.
• Perform Factory Acceptance Tests using industry compliance standards, such as IEEE and ANSI, to show the functionality of MCG products and advise of interfacing capabilities with clients’ existing equipment.
• Interact with customers while providing design verifications and product reliability demonstrations during client witness testing activities.
• Train personnel in all areas of shop testing and troubleshooting, while providing expertise to Field Service Technicians on the floor or on-site for optimal client responsiveness and feedback capabilities. 
• Ensure a safe workplace for all personnel and visitors to the Manufacturing floor through strict adherence to 5S safety standards as well as OSHA and EPA requirements. 
• Manage test technician responsibilities to ensure they are contributing 90% of their time to directly adding value to jobs. 
• Demonstrate a mastery level of technical skills about performing diagnostics, troubleshooting, and testing for reliability on Low, Medium, and Arc-Resistant switchgear and electrical control equipment using tools such as voltmeters, multimeters, etc. 
• Verify and document that electricity can flow uninterrupted, HIPOT tests on copper bus, conduct lockout/tagout procedure, and all components within the unit operate at the specified current level.
• Investigate, advise ONCR/NCRs, ensure final product is consistent with technical schematics, perform basic device programming, and repair all custom-built equipment prior to client shipment as a measure of quality control.
• Perform Factory Acceptance Tests to ABS regulations using industry compliance standards, such as IEEE and ANSI, to show the functionality of MCG products and advise of interfacing capabilities with clients’ existing equipment.
• Identify functionality or defects through visual and electrical inspections on power distribution equipment and perform maintenance or repairs within testing guidelines. 
• Interact with customers on design verifications and product reliability demonstrations during client witness testing activities, while strengthening partner and vendor relationships within Manufacturing.
• Advise and act as a resource to provide expertise and technical guidance to Wiremen or Field Service Technicians. 
• Train personnel as a subject matter expert in all areas of shop testing and troubleshooting, while providing expertise to Field Service Technicians on the floor or on-site for optimal client responsiveness and feedback capabilities. 
• Perform other duties as assigned. 

Required knowledge/Experience 

• 5+ years of experience testing equipment using IEEE or ANSI Acceptance Standards, required.
• Hands-on experience with electrical testing procedures and equipment. 
• Working knowledge of medium-voltage (MV) and low-voltage (LV) switchgear, control panels, PCD, and crimp plate buildings
• Familiarity with UL 891, UL 1558, DLAH requirements, and related industry standards
• Understanding of electrical schematics, wiring diagrams, and test documentation
• Knowledge of safety protocols for working with energized electrical equipment 
• Strong leadership and team development abilities
• Excellent problem-solving and root-cause analysis skills
• Clear, professional communication with internal teams and external clients
• Ability to manage multiple priorities and meet deadlines in a production environment
• Proficiency with standard manufacturing software and documentation systems 

Supervisory Requirements

• Directly supervises a team of Testers.
• Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies and company initiatives/goals.

Education

• Highschool Diploma or GED required. 

Values

• Safety Focus: Prioritize safety in all actions. Actively follow safety protocols, identify potential hazards, and take immediate steps to correct or report unsafe conditions. Model safe behavior for others and contribute to a culture of workplace safety.
• Have Humanity: Respect the input and ideas of everyone to create the best possible outcome.
• Be Transparent: Value transparency in all interactions, ensuring honesty and openness with each stakeholder.
• Drive Innovation: Seek new ways to improve and take on new challenges.
• Be Resilient: Adapt to the ever-evolving business needs enabled by resourcefulness and agility.
• Always Reliable: Deliver on your commitments and achieve your goals. Show up to work on time and complete your assigned tasks.
• Grit: Learn new things, actively seek feedback, and training.
• Ownership Mindset: Take full responsibility for the quality and efficiency of your work. Proactively identify issues, offer solutions, and follow through. Treat company resources and goals as your own 

Performance Metrics

• Attendance & Punctuality: Maintain 97% attendance rate with minimal tardiness. 
• Teamwork & Communication: Receive positive feedback from team leaders or operators on responsiveness and attitude. 
• Continuous Improvement Participation: Actively contribute at least one improvement idea per quarter. 
• Safety Compliance: Zero safety violations or incidents; full adherence to PPE and safety protocol. 

Work Environment and Physical Demands

• This is a FLSA non-exempt position and is paid on an hourly basis, where project requirements and tight client deadlines may require workweeks over forty (40) hours (including weekends or holidays)   
• This role is based on the production floor. This position requires standing for extended periods, working around machinery, and adherence to all safety and compliance standards.  
• Mobility: Ability to move around the manufacturing plant, including walking, standing, and climbing stairs.  
• Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls.  
• Lifting: Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards.  
• Visual and Auditory Requirements: Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members.  

A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we don’t accept unsolicited resumes from agencies at this time. If we ever need an extra hand, we’ll be sure to reach out to the community. Thanks for understanding!

MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).