Resident Service Specialist

A Brief Overview The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and providing exceptional customer service to all residents. This includes, but is not limited to, maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements. What You Will Do Serve as the primary point of contact for all resident‑related inquiries. Coordinate and assist with all requests from residents with the property management team by entering work orders into YARDI. Answer resident questions and assist with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries. Follow up on all interactions and ensure all items have been addressed to resolution. Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed. Administer move‑in lease documents and conduct home inspections with residents. Coordinate notice to vacate, pre‑inspection, move‑outs, and final inspection for outgoing residents, including assessing any charge for damages and delivery of the final utility bill (where applicable). Monitor rental account balances where applicable and ensure all fees and rent charges are correct in Yardi. Assist with ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and community. Conduct follow‑up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame. Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team. Participate in monthly functions held by the site to assist in resident retention. Drive for the Company using either a company vehicle or a personal/rental vehicle, performing company business more than 50% of the time. Qualifications High School Diploma or GED (or equivalent) required. Bachelor’s Degree in Business Administration, Property Management, or other related discipline preferred. Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers. Required. Previous experience in sales preferred. Strong customer service skills. Ability to show houses, which may include working in all types of weather conditions. Demonstrated ability to exercise good judgment and discretion in handling highly confidential information. Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally. Ability to handle multiple priorities with tight deadlines in a fast‑paced environment. High degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required. Ability to resolve problems independently and responsibly. Reliable, self‑motivated team player who pays close attention to detail, demonstrates strong communication, client management and business literacy skills. Demonstrates discretion and ability to maintain a professional attitude and appearance. Effectively envision, develop, and implement new strategies to address complex business issues. Takes initiative to identify and anticipate client needs and make recommendations for implementation. Requires daily use of technology platforms. Basic understanding of safety practices. Valid driver’s license (DL number required) and license valid in State. Compensation We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $23.59 and $28.21 per hour, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. We consider internal and external factors in every final offer and aim to reward pay equity. Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more. For more information about benefits, visit: EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Equal Opportunity Employer #J-18808-Ljbffr