Federal Customer Success Executive Washington, District of Columbia, United States Washington, [...]

Location: Washington, District of Columbia, United States Join Axon and be a Force for Good. Your Impact Location: Hybrid - Remote: Preference would be Washington, DC, but anywhere in the United States Reports to: Senior Manager, Customer Success: Federal Travel Expectation: 50-60% What You’ll Do Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies and DoD Conduct regular Program Reviews discussing strategic projects, monthly release notes and product adoption Develop a deep understanding of Axon’s product line and customer workflows to ensure alignment with customer needs Learn and share industry best practices in order to solve customer needs Work with Axon’s cross‑functional teams such as Product Management, Support Engineers and Program Management to be the internal voice of the customer. Have high availability to assist with customers, including after business hours as needed. Managed projects involving your customers as needed, providing feedback and updates to both internal and external stakeholders. Manage Success Planning in Gainsight, with familiarity of Salesforce, JIRA and many other internal software platforms. What You Bring Bachelor’s degree or equivalent experience 3+ years’ experience as a Customer Success Executive/ Manager Proven track record of successfully building and nurturing Federal agency customer relationships (Preferred) Self‑motivated, team‑oriented, responsible, and focused on exceeding customer expectations Exceptional organizational, presentation, and communication skills, both verbal and written Demonstrated ability to deal with change and excel in high‑stress situations Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Fitness programs Emotional & Mental Wellness support And yes, we have snacks in our offices The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 86,250 in the lowest geographic market and USD 138,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit Base Pay Range

$130,500 — $208,800 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email View email address on click.appcast.io. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr Axon Enterprise