Gift Processing Specialist

Gift Processing Specialist - 96319Northern Light Health Home Office |US:ME:Bangor or Hybrid | Philanthropy | Full TimeSalary range- 22.30-34.22 USDDescriptionThe compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.The Gift Processing Specialist plays an essential role for the successful cultivation and stewardship of Northern Light Health donors. The main responsibilities of this role are to process gifts, maintain donor record integrity, and to support development and fundraising staff at Northern Light Health Foundation. This individual will work with staff, leadership, and donors of every member organization through the system and will need to deliver support services in a responsive, highly efficient and customer friendly manner. They will be required to ensure compliance with IRS and gift processing standards, identifies opportunities for process improvement, and regularly audit data to ensure standards are upheld. This role works regularly with highly sensitive data and is a trusted member of the team in upholding confidentiality standards. Success in this position requires a thorough understanding of the database systems, exceptional attention to detail and the ability to work in a fast-paced work environment.Responsibilities :Responsible for the accurate and timely processing of confidential gifts and acknowledgments in accordance with IRS standards, as well as following department protocol for necessary documentation of gifts and acknowledgements.Responsible for reviewing confidential donor data and information; add new constituent records to database as needed, analyze information, and populate all appropriate data fields according to data entry standards, and act as a resource to foundation staff.Works in coordination with the donor engagement and stewardship officer to develop and prepare inspirational gift acknowledgement letters for signature as well as annual donor statements.Oversees event management details in GoFundMe Pro and Raiser's Edge including but not limited to creating and updating event records, importing registrations, and event invoicing.Attends ongoing annual fundraising events providing support such as cash control, registration, and wrap-up.Participates in training related to Raiser's Edge, GoFundMe Pro, and other software/programming as needed to remain up to date with the latest features offered.Performs other duties as assigned.Other Information :Must be able to work independently and without supervision as well as part of a team.Must be detail-oriented with a critical degree of accuracy regarding data entry and analysis.Good interpersonal and organization skills.Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines.Good problem-solving and analytical skills.Ability to understand and follow directions and complex policies and procedures.Ability to deal with confidential data and the aptitude to work closely with donors and philanthropy professionals.Must be proficient in Microsoft products.Blackbaud Raiser's Edge and GoFundMe Pro experience preferred.Possess a current driver's license and must have reliable vehicle for travel throughout the State of Maine.Flexibility working occasional weekends, evenings, or holidays.Competencies and SkillsAchieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.EducationRequired Associate's Degree Associate degree and two years of fundraising/development/data integrity or similar customer service experience or a minimum of six years of fundraising/development/data integrity or similar customer service experience required. In lieu of education, two years of experience is required for every year of education in addition to the minimum experience identified above.Required Experience2 year/years of Relevant Work Experience