Medical Record Retrieval Caller / Follow Up Specialist

Job Description

Job Description

Champion Records Service – Expeditor / Records Follow-Up Specialist

About Champion Records Service

Champion Records Service is a Houston-based boutique medical record retrieval company serving law firms nationwide. We specialize in obtaining medical, billing, radiology, employment, banking, and other litigation-related records with accuracy, urgency, and communication.

Our culture is built around teamwork, accountability, consistency, and client service. We believe communication drives results, and every member of our team plays a critical role in delivering an exceptional experience to our clients.

Expeditor / Records Follow-Up Specialist

Location:

Houston, TX

Employment Type:

Full-Time

Compensation:

$17 to $19 per hour based on experience
Performance-based bonus plan available

Position Overview

Champion Records is seeking a highly organized and professional Expeditor / Records Follow-Up Specialist to join our growing team.

This position is responsible for communicating directly with hospitals, clinics, copy services, custodians of records, and other facilities to confirm receipt of subpoenas and authorizations, verify status of requests, obtain page counts and invoices, coordinate payment, and expedite delivery of records.

The ideal candidate is confident on the phone, detail-oriented, persistent, and able to professionally manage high call volume while maintaining excellent documentation and communication.

Essential Responsibilities

• Contact medical facilities, copy services, employers, banks, and other custodians regarding record requests
• Confirm receipt of subpoenas, authorizations, and legal documents
• Follow up on aging requests and expedite completion of records
• Obtain page counts, fee information, and estimated completion dates
• Coordinate payments and document all communication within company software
• Track outstanding requests and identify delays or potential issues
• Communicate updates to internal Case Managers and clients
• Maintain accurate notes and status reporting
• Assist with resolving rejected or incomplete requests
• Meet daily productivity and communication goals
• Provide professional customer service in all interactions
• Other duties as assigned

Qualifications

• Previous customer service, collections, call center, legal support, or record retrieval experience preferred
• Strong verbal and written communication skills
• Comfortable making outbound phone calls throughout the day
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Basic computer proficiency and typing skills required
• Experience working with medical offices or legal industry is a plus
• Dependable attendance and strong work ethic required

Ideal Candidate Traits

• Persistent but professional communicator
• Strong sense of urgency
• Positive attitude and team-oriented mindset
• Able to handle difficult conversations calmly
• Self-starter who follows processes consistently
• Comfortable working with deadlines and productivity goals

Why Work at Champion Records Service?

• Family-oriented, team-driven environment
• Stable and growing company
• Opportunity for advancement
• Performance bonus opportunities
• Hands-on training and structured onboarding
• Meaningful role supporting the legal industry
• Leadership team focused on consistency, communication, and employee growth

At Champion Records, every phone call matters. Our Expeditors play a critical role in ensuring clients receive records timely and without surprises.

To Apply

Please submit your resume and a brief summary of your experience. Qualified candidates will be contacted to schedule a phone interview.

Champion Records Service is a Houston-based legal support company that helps law firms obtain medical, billing, and other critical records. We are a process-driven team focused on speed, accuracy, and clear communication to deliver reliable results our clients depend on.

Company Description

Champion Records Service is a Houston-based legal support company that helps law firms obtain medical, billing, and other critical records. We are a process-driven team focused on speed, accuracy, and clear communication to deliver reliable results our clients depend on.