Account Representative

Position: Account Manager-PNP Location: Irving, Texas Responsibilities Account Representative is responsible for inbound and outbound sales calls. This individual will handle current and potential customers with the goal of generating revenue. Also responsible for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Seize opportunities to upsell products and services when they arise Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success Keep records of all conversations via CRM database in a comprehensible way Frequently attend educational seminar/training to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Understand marketing campaigns and communicating those to customers Setup and Maintain SPA’s Promote and Setup Customer Digital Platforms Utilize CRM as the customer management tool Qualifications 3+ Years of Sales or previous experience in an outbound sales call role Basic Navigation of Eclipse, SSM and Microsoft Office Knowledgeable of electrical products and electrical distribution Strong phone and verbal communication skills along with active listening Ability to use CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Able to work in a team environment Note The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer What We Offer You We offer great family-friendly benefits to full-time associates: Paid time off Paid parental leave 401(k) retirement savings with company match Professional and personal development programs Opportunity to become a shareholder Employer-paid short- and long-term disability Employer-paid life insurance for spouse and dependents Robust wellness program Gym reimbursement Employee Assistance Program (EAP) We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported. Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io . EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here . Pay Transparency Non-Discrimination Provision Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here . #J-18808-Ljbffr Sonepar Canada, Inc.