Information Technology Analyst

Job Description:

Support Technical Service Operations (TSO) by delivering data-driven insights, scalable reporting solutions, and structured documentation of internal processes across warranty and aftersales programs. This role is responsible for building and maintaining Power BI reporting, executing complex queries in Snowflake and SAS, and supporting ad hoc analytics requests for internal stakeholders and external partners, while also developing and maintaining clear, standardized documentation of TSO data processes, reporting logic, and workflows to ensure consistency, transparency, and repeatability.

Support Technical Service Operations (TSO) by delivering data-driven insights, scalable reporting solutions, and standardized documentation across warranty and aftersales programs. Responsible for Power BI reporting, Snowflake/SAS analytics, and ad hoc data support for internal and external stakeholders.

Key Responsibilities:

• Develop and maintain Power BI dashboards and reporting solutions
• Execute complex queries using Snowflake and SAS
• Perform data analysis on warranty, repair order, and dealer performance data
• Support ad hoc analytics requests from internal stakeholders and external partners
• Create and maintain documentation for data processes, reporting logic, and workflows
• Translate analytical findings into clear business insights

Must Have:

• Bachelor’s degree in Statistics, Data Science, Business Analytics or related field
• 3+ years of experience in data analytics or business intelligence
• Strong SQL experience (Snowflake preferred)
• Experience with SAS
• Experience with Power BI or similar reporting tools
• Proficiency in Microsoft Office (Excel, PowerPoint)
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment