Collision Estimator

Position Overview We are looking for a highly skilled and detail-driven Collision Estimator to join our team. This role is responsible for accurately assessing vehicle damage, writing complete repair estimates, and managing the repair process from intake through delivery. You will serve as the primary point of contact for both customers and insurance companies—owning communication, documentation, and ensuring every job is properly scoped, approved, and executed without delays. This is a high-impact role directly tied to revenue accuracy, cycle time, customer satisfaction, and overall job profitability. What You’ll Do Vehicle Inspection & Estimate Writing Perform thorough inspections and identify all visible damage Write accurate, complete estimates in CCC Capture all billable items (labor, parts, sublet, additional services) Document all customer requests and concerns Ensure all information is clearly entered and communicated to production Blueprinting & Supplement Management Participate in full teardown and blueprinting Identify hidden damage with technicians and GM Write and submit supplements quickly and accurately Negotiate with insurance for full scope approval Ensure every repair plan is complete and production-ready Customer Communication & Experience Serve as the primary customer contact throughout the repair process Provide updates at least every 3 days (status, delays, timeline) Set clear expectations from day one Deliver a professional, responsive, and empathetic experience Document all communication in CCC (calls, texts, emails) Insurance Coordination Communicate directly with adjusters and insurance partners Submit estimates and supplements for approval Negotiate to ensure proper repair scope and compensation Drive timely approvals to avoid production delays Production Coordination Ensure jobs are fully ready before entering production: Complete estimate and blueprint All customer requests documented Repair plan clearly communicated in CCC Align with Parts Manager to confirm correct parts ordering Coordinate scheduling with GM Walk the shop daily to track repair progress with technicians File Integrity & Documentation Maintain complete, accurate, and organized repair files in CCC Ensure all estimates, supplements, photos, notes, and requests are documented Verify all items are properly tied to the Repair Order (RO) Delivery & Close‑Out Review repairs prior to delivery Conduct final walkthroughs with customers when needed Confirm all work and requests are completed Ensure payment is collected prior to release What Success Looks Like Revenue & Accuracy High estimate accuracy with minimal missed damage Strong Average Repair Order (ARO) Effective supplement capture Customer Experience High CSI scores and positive reviews Consistent, timely communication (3‑day update compliance) Operational Performance Reduced production delays High % of jobs fully blueprinted before production Positive impact on cycle time Financial Performance Strong job‑level profitability Fast insurance approval turnaround What We’re Looking For Experience as a collision estimator (CCC experience preferred) Strong understanding of repair processes, blueprinting, and supplements Excellent negotiation skills with insurance companies Exceptional attention to detail and documentation Strong communication and customer service skills Ability to manage multiple jobs in a fast‑paced environment Team‑oriented with a high level of accountability and ownership Why Join SVE Autobody? Work on high‑end and luxury vehicles Be part of a performance‑driven, quality‑focused team Direct impact on revenue, operations, and customer experience Clear standards, accountability, and opportunity to grow Benefits Eligible for participation in company offered medical, dental and vision plans. Eligible for paid time off. Apply today. #J-18808-Ljbffr