Certified Medical Assistant (Bilingual preferred) Remote Position

Certified Medical Assistant (CMA)

Welltality is seeking a dependable, detail-oriented Certified Medical Assistant (CMA) to join our growing remote team. This role is ideal for someone who thrives in a structured, phone-based environment and enjoys making a direct impact on patient care.

As a CMA with Welltality, you will play a key role in completing Medicare Annual Wellness Visit (AWV) pre-screenings and helping patients stay on track with their healthcare.

What You'll Do

• Conduct Annual Wellness Visit questionnaires over the phone with patients
• Make outbound calls to schedule and complete screenings
• Accurately document patient information in EMR systems (NextGen, etc.)
• Identify eligible patients and assist with scheduling
• Maintain clear, professional communication with patients and clinic staff
• Ensure all documentation is complete, accurate, and compliant
• Meet daily and monthly performance expectations

What Success Looks Like

• Comfortable handling high call volume daily
• Ability to maintain efficient call times (typically under 30 minutes)
• Consistently meeting productivity expectations (~1.1 screenings/hour)
• Strong attention to detail with minimal errors
• Reliable attendance and consistent communication

What We're Looking For

• Certified Medical Assistant (required)
• Previous experience in phone-based or call center work strongly preferred
• Excellent communication and patient engagement skills
• Comfortable working in a fast-paced, metrics-driven environment
• Highly dependable with strong time management and accountability
• Tech-savvy with experience using EMRs and Microsoft Office
• Bilingual (Spanish) is a plus

Work Environment Expectations

• This is a fully remote position (3240 hours/week)
• Must have a quiet, distraction-free workspace
• Must be able to remain fully engaged and available during scheduled hours
• Reliable internet connection required

Compensation & Perks

• $17$18/hour based on experience
• Monthly performance-based bonus opportunities
• Consistent full-time hours
• Supportive team environment with ongoing coaching and feedback

Why Join Welltality?

At Welltality, we focus on delivering meaningful healthcare support that improves patient outcomes. Our team plays a vital role in helping patients stay proactive with their care while supporting physician practices nationwide.

We value accountability, teamwork, and continuous improvement, and we're looking for individuals who take pride in their work and want to grow with us.