Jira Admin

Jira Administration Specialist

Strong Jira Administration Minimum 10 years of experience

Linux Administration, System Patching & management

SQL

Groovy Scripting knowledge for Jira customizations

Platform & Application Monitoring tools

REST API

Jira Integration with other tools

Jira Migrations

Jira Plugins

Strong communication skills to gather, clarify and convert requirements to working functionality

Support Administration, Management and Migration using Atlassian Tools JIRA and Jira Align - own manual setup/config and addressing user queries and related aspects.

Support in manual/automation verification of the setup/config of all the deliverables relating to Jira & Jira Align.

Create and Manage templates, projects, user onboarding and related queries from users.

Support/Own/enable business units in transforming their development process to IT JIRA by understanding their process, develop Solutioning in JIRA, pilot in test environment and implement in production.

Development of custom scripts to support required customizations requested by Client Jira & Jira Align users supporting deliverables.

Perform appropriate testing to validate the scalability/performance of JIRA Instance.

Handle & resolve L3 engineering level incidents, service requests and problem tickets.

Support in migration from other tools to Atlassian Tools like Jira, Align. Own some of the manual setup/config related aspects in support of the overall migration and consolidation of Jira instances.

Support Jira integration with other tools like Git, Teams, email, 1source etc.

Support, explore and implement multiple Jira Plugins like Zephyr, BigPicture, eazyBI, Git Integration, Structure, etc.

Support multiple on-premises and cloud instances of production & Pre-production.

Generate reports related to usage of tools and applications.

Support & own archival of data as per the archival strategy and performance tuning.

Support, Own and participate in application upgrades.

Support, Partner, Identify and develop solutions to improve monitoring, performance and usability.

Improve user experience via ticket analysis, improving Chatbot, Knowledge articles, Wiki and end user training.

Work with Application Vendor to resolve issues, follow through and find new solutions to tasks at hand.

Strong communication skills to understand the problem, clarify the user ask and communicate the delivered solutions.

Ensure quality in every deliverable