Communication Consultant, Employee Experience - Value-Added Services

Job Description

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients' success. WTW is the leader in Employee Experience (EX).


We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about - what makes them tick, what's inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions - and delivering them in a way that sparks behavior change and drives business results.

Preferred Locations:

• Primary: Minneapolis
• Secondary: Missouri, Kansas, Michigan, Ohio (Geographic alignment may evolve based on business need)

What is a Communication Consultant - Employee Experience?

As a Regional Communication Consultant within our Value-Added Services communication practice, you will be responsible for development and execution of measurable, results-based communication plans and related deliverables to support the promotion of our clients' benefit programs. You should be a strong project manager, a competent writer, knowledgeable about employee benefits, and have the ability to present ideas to all levels of management in meetings or larger forums. In this role, you will balance hands-on execution with strategic advisory support, guiding clients and internal partners on communication priorities, approaches, and tradeoffs to drive measurable outcomes.

Key Attributes

• Navigator . Helps assess complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
• Influencer . Uses highly effective change management and communication skills and experiences to build trust and influence decisions that are critical to achieving the desired outcomes - for the business and client alike.
• Relationship builder . Easily builds rapport with others, quickly establishing a strong sense of confidence and trust in small or large forums
• Human-centric contributor. Applies a deep passion for - and understanding of - human behavior to everything we do, including selling, designing and delivering client solutions.
• Knowledge pursuer . Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences.
• Calm maker . Guides others through difficult situations and projects with an ability to be unflappable in the face of adversity.
• Excellence seeker . Brings a "we" versus "I" mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect, expect, within financial and time parameters, and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity.
• Dedicated collaborator . Sees potential and unique strengths of each team member. Values development of people through collaborating, providing two-way feedback, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.
• Internal leader. Leads through influence rather than authority, coordinating cross-functional partners, mentoring junior team members, and modeling best practices across the Value-Added Services communication practice.

Criteria / Role Expectations

• Owns end-to-end delivery and day-to-day management of Value-Added Services communication engagements, including intake, scope definition, prioritization, timelines, and delivery oversight.
• Serves as primary point of accountability for quality, risk management, and issue escalation across assigned client workstreams.
• Defines and tracks success measures for communication initiatives, including engagement, client satisfaction, and adoption of benefit programs.
• Communicates outcomes and insights to clients and internal stakeholders to inform continuous improvement and future opportunities.
• Consult with clients to develop communication plans that define communication deliverables, timelines and budgets, and provide guidance and advice to clients on formulating key messages and the most effective methods and media
• Enhance team efficiency, productivity and effectiveness by sharing and leveraging best practices, and demonstrate a willingness to embrace different methods of working to optimize efficiencies, maximize client satisfaction and team member engagement.
• Models responsible use of AI in day-to-day work and decision-making, encouraging adoption across the team to improve efficiency, quality, and prioritization.
• Develop and maintain effective relationships with WTW offices, external clients and business partners
• Conduct educational seminars, workshops, trainings and webcasts with clients and prospects on trends and best practices in HR and benefit communication
• Educate, train, and mentor local WTW colleagues on employee communications, solutions and the Value-Added Services client value proposition

Qualifications

• 7- 9 years of internal communication or marketing communications experience. Experience working with benefits is preferred; experience working for a benefits consulting or brokerage firms is a plus
• Experience delivering employee communications across digital platforms and ecosystems (e.g., portals, mobile, and integrated benefit experiences), with consideration for accessibility and diverse employee audiences.
• Self-motivated professional with ability to independently support employee communications for clients and prospects within the region while collaborating with and sharing knowledge with Value-Added Services team members
• Experience in developing and delivering communication plans based on clients' goals and objectives, taking into consideration each client's unique employee audience
• Ability to juggle competing demands of multiple clients and offices and to manage deadlines, vendors and projects effectively
• Strong written and verbal communication skills, demonstrating creativity as well as technical expertise
• Proven experience presenting in client meetings and at conferences and seminars
• Understanding of graphic design and the printing process, including production specifications, paper, etc.
• Strong knowledge of Adobe Acrobat, Microsoft Word, Excel, and PowerPoint
• A communications or related bachelor's degree is required, and an advanced degree is preferred
• Travel: Limited travel expected (up to ~15%), primarily within your region, with occasional broader travel as needed.

Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $104,000.00 - $140, 000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.


This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets