Director of Operations

The Director of Operations is responsible for supporting the mission, vision and values of First Watch through all that he/she does in their role every day. The DO's primary purpose is to develop General Managers and restaurant management teams to build and increase sales over the previous year and improve profitability, while ensuring employee and guest satisfaction, without compromising the integrity or You First culture of the concept. The Director of Operations is responsible for the success of all First Watch operations within their span of control (5-8 direct reports and 200-300 employees).

Job Responsibilities

Leads operational activities for a group of First Watch Restaurants by performing the following in accordance with Company guidelines regarding management development, sales, and profitability, planning and customer and employee relations

Trains, coaches and develops General Managers and Operations Managers, through timely performance and observation feedback and evaluations

Follows up on training of MIT's/CAFE's and hourly employees. Works closely with the Training General Manager to monitor progress

Ensures development of Operations Managers within compliance of the FW management development programs

Through effective manpower planning executes the continuous development of the management team and ensures timely and cost effective recruitment of restaurant level management and their training within First Watch

Ensures the maintenance of a safe and harassment free workplace in all restaurants

Takes quick and responsible action in solving problems and able to uses reason when dealing with individual or staff performance based issues to include personality conflicts

Develops for prior approval and then meets or exceeds the area's budget, including capital investments, General and Administrative expenses

Promotes First Watch outside the restaurant

Qualifications

Bachelor's degree or equivalent – concentration in food & beverage, business, marketing or management is preferred

Five to seven years of progressive leadership experience in multi unit restaurant industry operations

Proven track record of achieving results and building & maintaining successful teams

Passion for providing excellent service and quality

Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success

Extensive knowledge of the principles, procedures, and best practices in the industry

Ability to work well under pressure in a fast paced, dynamic environment

Valid driver's license and ability to travel frequently within assigned market

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