Customer Service Dispatcher, Service Delivery

Global Industrial

About Global Industrial

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.

We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.

Why Join Global Industrial

At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:

• Meritocracy & Pay for Performance – Your impact drives your rewards
• High Say-Do Ratio – We follow through on our commitments
• Career Growth & Internal Mobility – We invest in your future
• Collaboration & Accountability – One team delivering real results

Make an impact. Be recognized. Grow your career with us.

Global Industrial — Delivering Value Starts Here

Key Responsibilities

• Answer a high volume of incoming emails, calls, provide active listening to customer issues, and provide requested updated information. 
• Schedule service appointments and dispatch the appropriate service professionals to job sites efficiently. 
• Maintain organized customer files, record service requests, and manage billing and invoicing information. 
• Constantly communicate with customers, mobile crews to relay work orders, messages, and updates. 
• Address customer questions, resolve issues as they arise, and handle unexpected problems that impact service delivery.
• Accurate, and continuous efforts towards streamlining routes of your respective crews. 
• Maintaining and constant updating of customer portals, or direct communication lines as needed. 

Competencies and skills

• Excellent verbal and written communication skills are essential for interacting with customers and field staff. 
• A pleasant phone demeanor, and willingness to maintain direct lines of communication are essential. 
• Must be comfortable using computers, phones, and other office equipment, including specialized dispatch software. 
• Ability to manage multiple tasks, maintain detailed records, and stay organized is crucial for coordinating operations effectively. 
• Must be able to think critically and solve problems quickly, especially under pressure. 
• The role requires the ability to remain calm and efficient in a fast-paced environment.
• Familiarity with standard office software, and industry relevant Dispatch interfaces.

This position requires regular in-office attendance as an essential function of the job. #Triad

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.