Senior IT Help Desk Technician - ITIL-Driven Support Pro
CGS Federal (Contact Government Services)
A government services provider is seeking a Senior Help Desk Technician in Rockville, MD. This full-time role focuses on providing Level 1 & 2 IT support to senior management and staff within the Executive Office for the United States Attorneys. Applicants should have a solid background in IT support, excellent user training skills, and preferable knowledge of Adobe Connect and ITIL practices. The role offers a chance to contribute to government innovation with supportive working conditions and various professional development options. #J-18808-Ljbffr CGS Federal (Contact Government Services)
- ...Type Full Time Department Help Desk Job Summary CGS seeks a Senior Help Desk Technician to fulfill the requirements... ...& 2 Help Desk (PC Assist) support services to end users consisting... ...information for all IT‑related tickets utilizing ITIL Creation of Incident work‑...SeniorFull timeFor contractorsWork at officeRemote workFlexible hours
- design Data, Inc. seeks an experienced End User Support Technician to troubleshoot applications, systems access, hardware, software, and network... ...client reviews. Strong communication, problem-solving, and ITIL-like ticketing skills are required, with experience in Office...SeniorWork at office
- ...Position Summary The Senior Technical Business... ...the testing process, and helping quality assurance process... ...elicitation techniques. Support discussions on... ...Demonstrated abilities as a driven, self-starter and quick... ...infrastructure, and operational IT services to government...SeniorTemporary workWork experience placementWork at officeFlexible hours
$70k - $88k
...AV Support Technician, Senior The AV Support Technician, Senior supports the installation, configuration, operation, disassembly, and troubleshooting... ...or Zoom Rooms certification) CompTIA Network+ ITIL 4 CompTIA Security+ Thorough knowledge of AV equipment,...SeniorWork experience placementLocal areaImmediate start- ActioNet in Rockville, MD seeks a Call Center (Tier 1) Manager to oversee the Enterprise Service Desk operations, ensuring timely, high-quality support and adherence to ITIL-based processes. This role requires leadership to drive incident resolution, service requests,...Senior
$58k - $66k
...Days Onsite Job Title: Desktop Support Technician, Senior Job Summary: We are seeking... ..., and contribute to IT lifecycle and mobility programs... ...be resolved at the service desk to other service providers;... ...iOS Technician (ACiT) Jamf Pro Certified Tech HDI-CSR / HDI...SeniorWork experience placementWork at officeLocal areaRemote work$130k - $220k
As a Technical Analyst with Modern Technology Solutions, Inc. (MTSI) you will provide analytic support as part of a diverse team of experts performing a spectrum of military and intelligence analysis across a variety of different projects. The analysis work performed will...SeniorContract work- ...Information Technology (GDIT) seeks a Lead Service Desk Manager to lead the NHLBI IT Service Desk at NIH, overseeing end-user support for about 2,200 staff and a matrix of devices... ...documentation and SOPs. You will leverage ITIL practices, strong leadership, and healthcare/...Senior
$115k - $130k
...working together to create a company that supports our shared values and individual goals.... .... We are looking for a dynamic Senior IT Talent Acquisition Specialist to join our... ...complex environments, and brings a data-driven mindset to every conversation — presenting...SeniorFull timeTemporary workWork experience placement2 days per week3 days per week$24.04 - $27 per hour
...Description: The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to computers...Hourly payWork at officeLocal areaRemote workMonday to FridayShift workWeekend work- ...IT Technical Analyst Build What Matters Most—Families... ...patients, the lives we help bring into the world,... ...work with in-office support, requiring up to three days... ...complex Tier 1 service desk issues Partner with MSP... ...non-technical users ~ ITIL 4 Foundation, CompTIA A+...Daily paidFull timePart timeWork at officeLocal areaImmediate startRemote workMonday to FridayWeekend work3 days per week
- Sunrise Senior Living, LLC in McLean, VA is seeking a part-time Medication Aide/Med Tech to ensure residents receive medications safely and with dignity. You will administer meds, follow physician orders, and document in MAR/TAR in real time. Qualifications include a Medication...SeniorPart time
- ...Thank you for considering IT Concepts dba Kentro,... ...a highly skilled Senior IT Support Specialist / Support Lead... ...Support Specialists, helping to develop technical depth... .... AI or automation‑driven systems experience (... ...‑cloud environments. ITIL Foundation, Security+,...SeniorInterim roleWork at officeLocal area
- LCG, Inc. is seeking a Desktop Support Technician, Senior to deliver advanced end-user deskside and remote support for a dynamic enterprise. You will troubleshoot Windows and macOS, manage VPN connectivity, and support NIH-related devices within secure compliance standards...SeniorRemote work
- ...Computer Support Analyst IIThis Computer Support Analyst II position... ...cybersecurity and end-to-end IT services, seeks a Computer Support... ...by. They support our vision, help us achieve our goals and... ...All!Netrix Global is a mission-driven organization with the goal of...Casual workRemote work
- ...information, to include technical support to Counterintelligence (CI)... ...at the vanguard of mission driven innovation — providing secure... ...security, digital forensic and IT infrastructure.- Working knowledge... ...value analysis including seniority and merit systems, as well as...Minimum wageFull timeContract workTemporary workWork experience placementFlexible hours
- ...Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve... ...Seeks a Design Inspector | Technical Support Specialist (NDI4) [Key Personnel | Senior Consultant - Exempt 541611] located:...Full timeFor contractorsH1bWork at officeFlexible hours
$75.5k - $125.6k
...Remote Support TechnicianUnlock the secrets of intelligence... ..., Cybersecurity, IT, Data Analytics and Software... ...focused Remote Support Technician to join our team in... ...not limited to:Utilize ITIL-based processes to efficiently... ...in a technical help desk position.Special non-commercial...Hourly payContract workTemporary workWork experience placementWork at officeLocal areaRemote workMonday to FridayShift work- ...with its steady growth. Port Cyber is a provider of fixed-price IT support to small and mid-size businesses in the DC metro area. The... ...regular status updates to Director of Support Services ger and other senior staff. Attend regular individual and team supervision meetings...Work at officeLocal areaRemote workRelocation
- ...Enterprise It Support TechnicianMANTECH seeks a motivated, career-oriented... ...Enterprise IT Support Technician to join our team in McLean, VA... ...customer support by following ITIL processes, performing remote... ...providing technical support in a help desk, service desk, installation,...Temporary workWork at officeRemote workRelocationMonday to FridayShift work
$24 - $28 per hour
...We are seeking an exceptional full-time IT Support Technician I to start immediately. Reporting to... ...desktops, laptops, printers, peripherals, and desk phones Assist users with basic software... .... Experience: Previous experience in a help desk or customer service role,...Full timeTemporary workWork at officeImmediate startMonday to Friday- ...posting. Axiom Consultants, Inc, is seeking an experienced Program Support Analyst to provide support to the NOAA Office of Ocean... ...coordination, and fleet operations management. Responsibilities Include Senior Management Strategy Services: Preparing technical reports and...For contractorsInternshipWork at office
- ...TIAG is now hiring a short term Help Desk Technician to support our customer at the Uniformed Services University of Health Sciences in Bethesda, MD... ...timely delivery of YubiKey devices to end-users.Utilize an IT ticketing system (such as ServiceNow) to manage, document,...Temporary workFor contractorsFor subcontractorWork at officeLocal areaImmediate startRemote work
$83.1k - $149.5k
...into intelligent enterprises through data-driven innovation. We don't just follow trends... ...companies. This visionary move has helped us build a fortress balance sheet, and... ...financial investment. Job Description Senior Cloud Support Engineers are responsible for providing...SeniorWork at officeMonday to FridayShift work$95 - $125 per hour
...client is seeking a Security Infrastructure Support Senior Security Engineer to join their team!... ...Design, deploy, and maintain enterprise IT security systems across hybrid... ...customer service. We're passionate about helping companies solve their biggest IT staffing...SeniorLocal area- ...for a full-time Sr. Systems Administrator in Rockville, MD. The role focuses on implementing and maintaining Automated Litigation Support systems, with key responsibilities in design, system infrastructure management, and reporting on system health. Candidates should have...SeniorFull time
- ...We have open role for " Application Support Engineer" for one our direct clients and it's W2 requirement. Interested candidates please share your resume to ****@*****.*** Location: Hybrid, McLean, VA Duration: Full-time Experience: 10+ years Required Skills...SeniorFull time
- ...an experienced Service Desk Manager to oversee the... ...You'll lead a team of technicians, monitor performance metrics... ...improvement through ITIL-based processes. Ready for your next step in IT support and leadership? Apply today... ...offers IT solutions to help financial and...
$130.2k - $178.95k
...modernization, maintaining the reliability and operational integrity of the underlying platform is paramount. Databricks is seeking a Senior Support Engineer (GovOps) to join our Cleared Engineering team in McLean, VA. Sitting at the vital intersection of core infrastructure...SeniorPermanent employmentLocal areaWorldwide$180k - $205k
...energy is looking for a Senior Cyber Systems Administrator... ...and activities in support of plant design and engineering... ...must be able to help lead installation, hardening... ...experience of Cyber Engineering, IT Networking and... ...architecture. Familiarity with ITIL processes and service...SeniorFull timeWork at office
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