Senior Enterprise Service Desk Manager (Tier 1)
ActioNet
ActioNet in Rockville, MD seeks a Call Center (Tier 1) Manager to oversee the Enterprise Service Desk operations, ensuring timely, high-quality support and adherence to ITIL-based processes. This role requires leadership to drive incident resolution, service requests, account management, and customer inquiries across locations. The role focuses on meeting Service Level Requirements, optimizing CX, and guiding workforce scheduling, knowledge management, and staff development to sustain service #J-18808-Ljbffr ActioNet
Vacancy posted 2 days ago
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