Information Technology Support Technician

Apply for the Information Technology Support Technician role at Baker Newman Noyes . About the Position If you're seeking an opportunity to launch your IT career in a collaborative and professional environment, Baker Newman Noyes offers the perfect starting point. We are looking for a proactive and service‑oriented IT Support Technician to join our team and help maintain the firm’s technology landscape. This entry‑level role is essential to ensuring smooth day‑to‑day operations by providing responsive front‑line support to internal users. From troubleshooting hardware and software issues to managing user access and escalating complex problems, the technician plays a key role in minimizing disruptions and supporting exceptional client service. Ideal candidates bring a foundational understanding of IT systems, strong communication skills, and a willingness to learn. Experience with accounting software, remote desktop tools, and ticketing systems is a plus. We offer hands‑on training and mentorship to support your growth and success within the organization. Competencies and Position Requirements Client‑Focused Technical Support: Provides prompt, courteous, and effective front‑line support for hardware, software, and network issues. Demonstrates empathy and professionalism in resolving user inquiries via ticketing systems, email, and phone. Foundational IT Knowledge: Applies basic understanding of Windows OS, Microsoft 365, and networking principles to troubleshoot common technical issues. Supports user account setup, password resets, and access management. Collaborative Problem Solving: Works closely with internal teams and offshore support to elevate and resolve complex issues. Contributes to a culture of continuous improvement by documenting solutions and identifying recurring problems. Communication & Service Excellence: Delivers clear, user‑friendly guidance to non‑technical audiences. Maintains a helpful and approachable demeanor, ensuring a positive support experience. Process Documentation & Knowledge Sharing: Records support activities and contributes to internal knowledge base articles. Helps build resources that empower users and reduce repeat inquiries. Learning & Growth Mindset: Demonstrates a strong desire to learn and grow in a fast‑paced IT environment. Stays informed about emerging technologies and best practices in technical support. Education and Experience Entry‑level; 0–2 years of experience in help desk or technical support (internships or school projects welcome) Basic understanding of IT systems and office productivity tools Strong communication and customer service skills Ability to manage time and prioritize tasks effectively Exposure to ticketing platforms and remote support tools preferred Interest in pursuing further education or certifications in IT support or systems administration Travel to other offices in the New England area required Working normal business hours Monday through Friday Supportive and collaborative culture Benefits 20 days paid time off, 5 sick days, 11 paid holidays 6‑week paid parental leave Health, Dental, Pet, Vision, Disability and Life Insurances 401(k) Plan with company match Profit Sharing Plan Business‑casual office environment Baker Newman Noyes is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity and expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable law. Seniority level Entry level Employment type Full‑time Job function Information Technology and Customer Service Industries Accounting #J-18808-Ljbffr Baker Newman Noyes