Customer Order Management Analyst

Position : Customer Order Management Analyst

Location : Franklin Lakes, NJ

Duration : 12 Months

Total Hours/week : 40.00

1st Shift

Client : Medical Devices Company

Level of Experience : Mid Level

Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

JOB DESCRIPTION

• As part of Global Business Services, the Order Management Analyst is responsible for coordinating touchless end to end order flow, and movement of shipments from the Distribution Center to client internal and external customers.
• The position will interface with key stakeholders (regional business units, distribution operations, and business unit supply chain) and facilitate the efficient & timely flow of orders across the supply chain network.

Responsibilities :

• Oversee execution service level compliance, and coordinate resource allocation to increase touchless end to end order flow, and timely movement of shipments from the Distribution Centre to client internal and external customers.
• Lead communication between, regional business teams, and appropriate supply planning teams to ensure timely resolution of order issues and visibility to order status.
• Independently sets priorities, meets deadlines, and manages multiple tasks. Provides practical knowledge during team meetings to increase team performance outcomes and serves as a knowledge source for peers.
• Liaise with varying functional unit teams on the status of the orders, including shipping dates and reasons for the delays. Provide information to regions regarding order status, product availability, product information, and regulatory issues.
• Act as the main point of contact for QTC order management processes for client affiliates (from order receipt until invoicing), ensuring all order milestones are achieved within agreed-upon service levels.
• Utilize excel to monitor, analyze, report, and determine the root cause of order errors. Develops and implements standard operating procedures that impact order management, end to end fulfillment outcomes, and the internal customer experience.
• Provide status updates on all issues/requests to leadership and proactively escalate to leadership when deadlines will not be met.
• Continuously look for operational efficiency opportunities, lead and engage in continuous improvement initiatives.