Patient Financial Representative

Patient Financial RepresentativeThe Physicians' Clinic of Iowa Central Business Office is seeking a full-time Patient Financial Representative to support our mission of delivering exceptional healthcare through outstanding patient financial services.Primary duties for this position include but are not limited to:Provide financial counseling and follow-up on account balances.Patient collections and setting up payment plans.Work with Patient Responsibility Pricer software to obtain procedure pre-payments.Answer patient account billing questions both by telephone and face to face.Reviewing upcoming appointment schedule for patient balances and counsel patients as needed.Monitor accounts receivable working in conjunction with the billing office; maintain assigned accounts within acceptable aging limits.Maintaining a working knowledge of third-party payment procedures.Establishing payment plans according to Clinic Financial Policy.Contacting patients not meeting payment guidelines and resolving issues.Preparing accounts for turn over to an outside collection agency.Identify drug assistance programs patients may qualify for (when applicable).Assisting patients as needed with completing Statement of Financial Consideration.Maintaining an organized documentation of the work on patient accounts.Researching and maintaining a working knowledge of patient financial assistance programs and assisting patient with application for funding.Qualifications:Previous experience with medical insurance billing and accounts collection.Proficiency (or ability to become proficient) in EMR and related computer systems.Strong commitment to patient care and teamwork.Excellent communication skills, professionalism, reliability, and maintaining confidentiality.Thorough understanding of safety regulations and best practices.Why Join PCI?Competitive salary and comprehensive benefits.No nights or weekends.Paid holidays and a generous paid time off program.Supportive, team-oriented work environment focused on quality and compassion in patient care.PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.