Bilingual Housing Counselor

+--------------------------------------------------------------------------+ | | | | | ABOUT CHES, INC. | | | | | | CHES, Inc. (Credit & Homeownership Empowerment Services, Inc.) is a | | Kansas City, Missouri based HUD approved (Department of Housing & Urban | | Development) housing, financial and credit counseling, coaching and | | empowerment organization. Founded in 2010, CHES, Inc. has assisted over | | 5,000 families achieve their goal of financial growth and stability. | | | | MISSION | | | | Dedicated to empowering low-to-moderate income individuals and families | | with the knowledge, skills and confidence necessary for long-term | | financial & homeownership success. | | | | VISION | | | | CHES, Inc. maintains an aggressive pursuit to be a market leader by | | providing real and sustainable housing and financial solutions. CHES, | | Inc. will continually seek new opportunities to provide quality and | | innovative services to the communities we serve, through qualified and | | compassionate professionals who create and restore the realization of | | dreams. | | | | For more information about the organization visit | | | | | | | | JOB SUMMARY | | | | | | The Housing Counselor provides comprehensive individual counseling and | | group education workshops on a wide range of homeownership topics, | | including financial capability, pre-purchase, foreclosure prevention, | | and credit building. This individual maintains a professional, cordial, | | and helpful attitude towards all customers and is knowledgeable on the | | entire homeownership process. They are responsible for a wide range of | | administrative duties to support the organization. | | | | | | | | ROLE AND RESPONSIBILITIES | | | | | | - Provide accurate and timely responses to customer inquiries. | | - Demonstrate ability to function independently and make independent | | and sound judgments. | | - Interact with lenders/servicers and advocates for homebuyers in an | | effort to obtain the best mortgage products available to preserve | | homeownership for existing homeowners at risk of foreclosure. | | - Provide customers with information on all aspects of the home buying | | process and requirements. | | - Run credit reports and review reports with customers. | | - Process purchase assistance grants. | | - Assist the Homeownership Manager in designing and delivering | | homebuyer education and coaching programs. | | - Conduct workshops with the families on budget/finance, home | | maintenance, etc. | | - Counsel customers regarding their overall financial situations | | related to purchasing a home, foreclosure prevention and sustaining | | home ownership, and financial capability goals. | | - Conduct online and face-to-face homebuyer education and follow-up | | phone consultations. | | - Assume and manage a caseload of customers whose situations require | | intervention or negotiation with a mortgage lender. In such cases, | | negotiate appropriately with lenders for loss mitigation, short | | sale, etc. | | | | | | | | QUALIFICATIONS AND EDUCATION REQUIREMENTS | | | | | | - 2-4 years of experience in a related field preferred. An equivalent | | combination of education, training, and experience may | | be considered. | | - Experience in housing counseling, foreclosure prevention, homebuyer | | education, underwriting, lending, or real estate coupled with | | experience in mortgage banking, preferably in processing, | | originations, and loss mitigation. | | - Ability to communicate effectively orally, and in writing both | | English and Spanish. Candidate must be Bi-lingual. | | - Proficiency in MS Office Suite software, with strong Microsoft Excel | | or Access skills and ability to extract and, run reports from | | databases for software programs. | | - Ability to prioritize and coordinate multiple work activities in a | | fast-paced team environment and meet critical deadlines. | | - Working knowledge of predatory lending and be able to counsel | | customers to avoid such loans. | | - Excellent filing, record keeping, and organizational skills | | demonstrated across a range of administrative processes | | and procedures. | | - Ability to support the production and distribution of complex grant | | and financial monitoring reports. | | - Ability to analyze and translate mortgage documents, including | | profit and loss statements, HUD documents and tax information to | | determine optimal outcomes for borrowers. | | - Dependable, dedicated, and flexible about working some evenings | | and/or weekend hours. | | - Note: Must be able to self-identify areas where more | | training/coaching is needed. | | | | | | | | LICENSES, CERTIFICATIONS | | | | | | Received HUD Housing Counselor Certification or pass within 2 months of | | hire. Complete other assigned trainings in area-specific subjects as | | required by organization. | | | | | | | | PHYSICAL REQUIREMENTS | | | | | | The work environment characteristics described here are representative | | of those an employee encounters while performing the essential functions | | of the job. Reasonable accommodations may be made to enable individuals | | with disabilities to perform the essential functions. | | | | - Regularly spend long hours sitting and using office equipment | | and computers. | | - Ability to work from office location on a regular basis. | | - Regularly use headphones and earpieces. | | - Regularly see details of objects that are less than a few feet away. | | - Frequently bend/stoop to file and maintain files. | | - Occasionally lift 5-10 pounds. | | | | | | | | JOB TYPE – FULL-TIME | | | | | | Pay: $18.00 to $21.00 | | | | | | | | BENEFITS: | | | | | | - Dental Insurance | | - Life Insurance | | - 401K | | - Vision Insurance | | | | | | | | SCHEDULE: | | | | | | - Monday to Friday | | | | | | | | TECHNOLOGY | | | | | | Technology drives our business and allows us to provide world-class | | customer service to our customers and internal staff. To remain | | competitive in our industry we must utilize our technology to its | | fullest potential. The Housing Counselor must embrace all aspects of | | our technology and commit to using it as a part of the daily process. | | | | | | | | OTHER DUTIES | | | | | | Please note this job description is not designed to cover or contain a | | comprehensive listing of activities, duties, or responsibilities that | | are required of the employee for this job. CHES, Inc reserves the right | | to change or revise duties and responsibilities as needs arise. This | | document is not a written or implied contract of employment. | | | | | +--------------------------------------------------------------------------+