Onsite Lab Support Specialist

The Opportunity

In this role, you will report to the site services manager and will work closely with Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Hourly Range: $22 - $26

Shift: Monday - Friday, can be 6:30 am - 2 pm (Can be flexible with the start time, but full-time hours)

Location: Emeryville, CA

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
• Financial Well-Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What We're Looking For

• Education: High School Diploma or GED required
• Experience: 2+ years of experience in material handling/inventory replenishment or customer service
• Collaboration Tool: Microsoft Teams experience preferred.
• Solid understanding and experience in either shipping, inventory, or purchasing
• Excellent Customer Service Skills; displays a professional can-do demeanor
• Excel and metrics experience is a plus
• Chemical handling experience is a plus
• High regard for safety, quality, and adherence to protocols, policies, and procedures
• Ability to self-manage, prioritize tasks, and self-motivate; forward-thinking
• Capable of communicating successfully with both the customer and internal contacts
• Must be able to lift up to 50 lbs

How You Will Thrive and Create an Impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group, serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role, you will:

• The associate may be responsible for tasks in inventory management (Consumables, chemicals, samples, etc.) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting.
• Perform inventory management-related functions such as supervising slow-moving and dead inventory, conducting cycle counting, yearly physical inventories, and reporting.
• Provide daily customer service functions and communicate with the customer relative to inventory management.
• May perform purchasing functions including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, handling quotes, document control, records maintenance, and resolving open invoices or pricing issues.
• Responsible for all customer service-related activities: order entry, reporting, maintaining metrics, and cost savings tracking.
• Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.
• Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.
• Interfaces directly with customer point of contact, purchasing directors, facility directors, and plant managers.
• Responsible for running consigned, non-consigned, customer-owned, or 3rd party inventory.
• Apply Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific systems) in fulfillment of job duties.
• Meets goals and objectives: safety, performance, and quality.
• Build programs for enhanced service efficiencies.
• Collaborate with Avantor Sales Force and manufacturer representatives and document organizational change.
• Responsible for desktop delivery of inbound packages to customer contacts
• Update and maintain Standard Operating Procedures.
• Accomplish other duties as assigned.