Customer Care Representative

Job Summary We are seeking a Customer Care Representative who will provide exceptional support to customers of our online Financial Services client, resolving issues with professionalism and care. This role supports users across voice and chat, delivering a consistent experience across all channels. This role is strictly onsite. All hires must be willing to work at 105 Live Oaks Gardens, Casselberry, FL 32707. Background Check Requirement This position requires a background check, including fingerprinting. Candidates must be willing to complete this process. Responsibilities Provide timely responses via live chat and phone Resolve issues efficiently and with empathy, maintaining professionalism at all times Deliver exceptional customer service with passion and dedication Drive continuous improvements to enhance the customer experience Keep client cases accurate, current, and organized Maintain strict confidentiality in all interactions Complete all required training and apply knowledge to support clients effectively Qualifications High school diploma or GED required Must be at least 18 years of age Knowledge of customer service principles and practices Familiarity with call center software and telecommunication tools Retail or related customer service experience Good data entry/keyboard skills; 40 WPM minimum Experience with channels of support, including voice, social and/or chat Proficient in relevant computer applications and internet navigation Strong verbal and written communication skills, and attention to detail Excellent time management and organizational skills Good judgment, adaptability, high stress tolerance, and resilience Team-oriented mindset Benefits & Culture Purpose-Driven Work - Make a real impact on employees, clients, and the community. Supportive Culture - Thrive in an engaging, growth-focused environment. Career Development - Access opportunities to grow and reach your goals. Values-Led Leadership - Learn from leaders who live the company’s principles. Make a Difference - Help others pursue their full potential while delivering exceptional service. USD $19.00 - USD $19.00 /Hr. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact View email address on click.appcast.io to discuss reasonable accommodations. #J-18808-Ljbffr