Call Center Representative (Remote) - Federal Law Enforcement - Texas and Florida

US Advisors is seeking Call Center Representatives (based in Florida or Texas) to support a federal law enforcement client in a 24/7 mission-critical contact center environment. Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Responsibilities Answer and track high-volume inbound calls in a federal contact center Document calls and prepare detailed reports in government systems Conduct database and open-source intelligence (OSINT) research Route and escalation support calls according to operational procedures Maintain accuracy while handling sensitive or law-enforcement related information Other duties, as assigned Requirements Required: 3+ years of call center or contact center experience Associate’s Degree Proven ability to multitask simultaneously communicating and inputting data Strong written and verbal communication skills Proficiency with telephony systems, CRMs, and Microsoft Office Suite Experience in handling sensitive information Ability to work in a 24/7 operational environment, including nights and weekends Preferred: Experience operating in federal, DHS, ICE, or law enforcement environments Prior experience supporting contact/call center environments Experience with 24/7 operational environments Compensation The expected hourly rate is $21-23. Additional Information Client: Federal law enforcement agency Clearance Requirement: Must be eligible for Public Trust clearance Work Schedule: Full-time, remote (work from home) position located in the Oklahoma City metropolitan area; supporting 24/7/365 operations Start Date: Immediate upon background approval Equal Employment Opportunity Statement US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. #J-18808-Ljbffr