Commercial Operations Senior Analyst

The Commercial Operations Senior Analyst supports the effectiveness, efficiency, and scalability of the commercial organization through data analysis, performance management, process improvement, pricing governance, and technology enablement. This role partners closely with Sales, Marketing, Account Management, Program Development, Finance, and Salesforce administration to identify growth opportunities, improve commercial performance, maintain data and pricing integrity, and provide leadership with actionable business insights. The role will also lead Business Intelligence tool implementation and adoption for the Commercial team and support broader implementation across the organization.

1. Primary Responsibilities:

 Strategic Growth Opportunities & Commercial Campaigns:

 Analyze customer, market, sales, pipeline, & service-line data to identify strategic growth opportunities across existing accounts, prospects, industries, and services.

 Partner with Marketing, Sales, and the Salesforce.com Administrative Team to design, launch, and track campaigns that support new customer acquisition, cross-selling, upselling, and account expansion.

 Measure commercial campaign effectiveness and recommend changes to improve targeting, conversion, and commercial return.

 Develop Risk / Opportunity scorecards & analysis for managing key accounts

 Commercial Performance Tracking:

 Develop and maintain recurring reporting that provides visibility into territory-level performance across revenue, bookings, pipeline, sales activity, conversion, retention, account growth, and other key commercial measures.

 Identify performance trends, risks, and opportunities and provide actionable insights to Commercial leadership on a Monthly & Quarterly basis

 Commercial KPI Development & Performance Improvement:

 Develop, implement, and maintain KPIs for Sales, Program Development, and related Commercial functions

 Build dashboards and recurring reports that provide leadership and individual contributors with visibility into performance against established KPIs.

 Identify performance gaps and recommend and implement process, workflow, reporting, or behavioral improvements to increase commercial effectiveness.

 Monitor the impact of improvement initiatives and continuously refine KPIs to ensure alignment with company strategy and commercial priorities.

 Pricing Integrity:

 Execute annual price push working with Director of Commercial Operations, Sales Managers, & Contracts to define pricing strategy & implement annual price increases

 Maintain pricing integrity across customer agreements, proposals, pricing tools, CRM systems, and other commercial platforms.

 Monitor adherence to approved pricing structures, discount guidelines, and commercial policies; identify pricing inconsistencies, exceptions, and potential margin leakage.

 Partner with Sales, Finance, and Operations to resolve pricing discrepancies and improve pricing processes and controls.

 Monthly Commission Tracking:

 Manage monthly tracking & validation of sales commissions & incentive compensation.

 Reconcile sales, revenue, and commission data across applicable systems; identify and resolve discrepancies in partnership with Sales leadership and Finance.

 Produce accurate recurring commission reports for review and approval.

 Commercial Data Integrity:

 Own commercial data quality and reporting accuracy across customer, opportunity, pipeline, pricing, activity, and related commercial data.

 Develop processes, controls, and recurring audits to identify and correct missing, duplicate, inaccurate, or outdated information.

 Partner with Salesforce administrators and Commercial teams to improve data-entry standards, governance, and system adoption.

 Key Customer Business Reporting:

 Partner with the Account Management Team to develop monthly and quarterly business reports for key customer accounts.

 Consolidate operational, financial, utilization, service, and commercial data into standardized customer reporting and executive-level business review materials.

 Identify account trends, risks, service issues, and growth opportunities and improve reporting processes to increase consistency and reduce manual effort.

 Business Intelligence Implementation & Commercial Technology Enablement:

 Serve as the Commercial Team lead for Business Intelligence tools including implementation and adoption, coordinating Commercial requirements, workflows, testing, configuration, training, and implementation activities.

 Partner with internal stakeholders and implementation resources to ensure Business Intelligence tools support Commercial business needs and integrates appropriately with related processes and systems.

 Support user acceptance testing, data validation, training, change management, and ongoing adoption; serve as a Commercial subject-matter resource following implementation.

 Support broader organizational implementation of Business Intelligence tools where Commercial processes, customer information, reporting, or workflows intersect with other departments.

 Identify opportunities to use technology and automation to improve commercial productivity, reporting, and decision-making.

2. Qualifications:

Required Qualifications:

 Bachelor's degree in Business, Finance, Economics, Analytics, Marketing, or a related field.

 2+ years of experience in Commercial Operations, Sales Operations, Business Analytics, Finance, Revenue Operations, or a related analytical role.

 Advanced proficiency in Microsoft Excel and experience analyzing large datasets.

 Experience with Salesforce.com or another CRM platform.

 Experience developing dashboards, KPIs, management reporting, and performance analyses.

 Experience supporting system implementations, process improvement, or technology adoption.

 In-office expectation in our Kansas City Headquarters of minimum 4 days a week; potential for hybrid

Skills & Abilities

 Analytical Fluency: Ability to analyze complex datasets, identify meaningful trends, develop business models, and translate findings into actionable commercial recommendations.

 Commercial Acumen: Understanding of sales processes, pipeline management, pricing, customer economics, and the operational drivers of revenue and profitability.

 Data Integrity & Attention to Detail: Strong commitment to accuracy, consistency, and disciplined data management across commercial systems and reporting.

 Process Improvement: Ability to identify inefficient processes, develop practical solutions, implement change, and measure results.

 Project & Systems Management: Ability to coordinate cross-functional implementation activities, requirements, testing, training, and adoption of commercial technologies.

 Communication & Collaboration: Strong written, verbal, and presentation skills with the ability to work effectively across Sales, Marketing, Account Management, Finance, Operations, and technology teams.