Director of Community Management

Position Summary

Leads the community management organization—driving client satisfaction, quality, growth, and operational excellence across regions.

Key Responsibilities

• Develop and execute strategies for client retention, service quality, and growth.
• Lead Area Managers and Supervisors; build training, career paths, and succession plans.
• Standardize SOPs, technology adoption, and risk management; monitor compliance with contracts and laws.
• Own executive relationships with key Boards/developers; resolve escalations and negotiate renewals.
• Manage budgets and staffing models; forecast capacity and growth needs.
• Publish KPIs and QBRs; drive continuous improvement programs.

Qualifications

• 12+ years community/property management with significant multi‑site leadership.
• Proven client relationship, financial, and operational excellence track record.
• PCAM preferred; exceptional communication and change leadership.

Education & Certifications

• Bachelor’s required; master’s preferred.

Skills & Competencies (CLEAR Values)

• Collaboration — partners effectively with boards, residents, vendors, and internal teams.
• Leadership — takes ownership; for lead/supervisor/manager roles, sets direction and coaches others.
• Excellence — produces accurate, audit‑ready work; follows SOPs, policies, and governing documents.
• Accountability — meets deadlines and SLAs; uses KPIs to drive improvements.
• Respect — communicates clearly and professionally with diverse stakeholders.

Work Environment & Physical Requirements

Office/hybrid role with extended screen time; periodic site/amenity walks and meeting attendance. Some evening/weekend work for events or board meetings may be required. Reasonable accommodations may be made for qualified individuals with disabilities.