Guest Services Supervisor

Guest Services SupervisorFor those who seek the best, there's only Stein.Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.Why work for the best?The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.The Guest Services Supervisor provides day-to-day leadership and operational oversight for the Residences Bell and Concierge teams. This role ensures a seamless, welcoming, and efficient guest experience from arrival to departure while maintaining high service standards, supporting team performance, and coordinating closely with other hotel departments.Essential Functions:Provide prompt, courteous service to guests and familiarize all incoming guests to the Residence Club.Provide daily supervision, direction, and support to the Bell and Concierge teams.Set daily work expectations for bell team.Resolve guest complaints, concerns, and disputes in a timely manner.Maintain adequate stock of supplies and order as needed.Train and onboard new Guest Services employees, ensuring they understand service standards, procedures, and operational expectations.Liaise with airport personnel to ensure staff and vehicle compliance.Maintain a clean, organized, and professional work environment, including the garage, vehicle areas, and owner storage areas.Oversee shipping and receiving services, including FedEx, USPS, and other carriers, and ensure the team follows established shipping procedures.Conduct owner inventory of bags and skis seasonally.Oversee the coordination of maintenance of the Residences fleet of vehicles.Oversee movement and storage of owner vehicles.Assist Bell and Concierge team with their roles as needed.Education, Experience, and skills preferred:High school diploma.Previous Bell service experience.Ability to communicate effectively.Has an enthusiastic willingness to work together as a team.Ability to work flexible hours (days, evenings, weekends, and holidays).Must be able to stand and walk for extended period of times and lift at least 50lbs.Must have a valid driver's license and clean driving record.Stein Collection offers:Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and moreCompetitive wages and bonus plans to recognize your dedication and service with usPaid training time and programsChef prepared meals daily in our cafeteria, at no cost to youOn site heated garage for employee parking - a great perk in winter!Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley ResortFlexible schedules and time off policies to accommodate family, school, and other activitiesWeekly raffles for tickets to events such as the Utah Jazz, Mammoth, and Salt Lake BeesMonthly team member appreciation events and recognition programsHotel room, spa, dining, shopping, ski/snowboard rental discounts availableWe pride ourselves on being an EEO. We are committed to hiring a diverse workforce.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.