Operations Keyholder at AG Jeans in Costa Mesa, California

Operations Keyholder

AG Jeans is seeking an Operations Keyholder for its location in Fashion Island Location. The Operations Keyholder is responsible for leading and supporting sales performance, staff, operations, visual merchandising along with ensuring that a superior customer experience is delivered. The Stock Keyholder consistently focuses on being effective and efficient while supporting the brand. This position will report to the Store Manager.

Responsibilities:

• Continually drive sales performance at store, by meeting or exceeding topline sales goals
• Ensure that there is an emphasis of driving and understanding all store metrics and KPIs (Key Performance Indicators)
• Seek efficient and controllable operational expenses (shipping, supplies, etc.)

Human Resources:

• Support management with ongoing tasks such as: training, developing, coaching, mediating and motivating team members

Operations:

• Ensure all company policies and procedures are adhered to including loss prevention measures
• Responsible for all in store company assets including merchandise inventory, monetary assets, information and furniture/equipment
• Manage assignments related to inventory including but not limited to transfers, markdowns, style reconciliation and receiving stock
• Support the operations team as necessary

Visuals:

• Support the execution of all visual directives as set out by HQ, including floor sets, store windows and in-store collateral (signage, digital content) as directed by store manager
• Maintain impeccable visual standards for all product in store, both on the sales floor and back of house

Customer Service:

• Ensure that a superior customer experience is delivered to every guest that encounters our brand, store and store team
• Support and grow the clienteling program to meet or exceed company objectives

Additional Responsibilities:

• Partner with peer stores and next level management to achieve company objectives
• Responsibilities may change as deemed necessary in order to support brand initiatives

Requirements:

• A genuine interest in the fashion industry
• Knowledge of retail POS systems
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Sound understating of retail math and retail specific key performance indicators
• Excellent communication skills
• Minimum 2 years store management experience, preferably in luxury or contemporary apparel & accessories
• College education preferred
• Some lifting required (up to approximately 25lbs)
• Ability to climb ladders
• Ability to work daytime, evenings and weekends
• Travel (approximately 10%)

Benefits:

• 2% Commission, Generous Clothing Discount & Allowance, Medical