AMI Costa Mesa - Keyholder (FT)

AMI is looking for a Keyholder to join our South Coast Plaza team in Costa Mesa! Reporting to the Store Manager and Assistant Store Manager, the Keyholder will ensure the store is running efficiently. Alongside his/her team, the Keyholder responsibilities include but not limited to;

DRIVING SALE

• Keyholder will drive sales and performance and continually create engaging client experience and long-term relationships with clients.
• Supports team to achieve individual and store sales targets
• Sees business opportunities and possible challenges to help initiate changes and improve the business.

CUSTOMER RELATIONS

• You will engage with customers in offering a unique experience and assisting them in exploring the world of AMI.
• Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
• Understands customer needs and proposes a relevant selection of products while encouraging cross selling.
• Assists customers during fittings and accommodates any alterations when needed.
• Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.
• Introduces new customers to the brand.

TEAM MANAGEMENT

• Supports team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment.
• Bringing the team together by representing and transmitting the AMI culture.
• Continually share with the team products and brand knowledge.
• Ensure and coach team members’ on new skills and selling techniques.
• Conducting fun and energetic Morning meetings/Team Debriefs. Work hand and hand with team to strategize the daily tasks and focuses for the day/week. Use manager communication book daily to keep everyone informed of the day to day.

VISUAL MERCHANDISING

• Ensures the store is well maintained, presentation of products, cleanliness, maintenance of the premises, etc.
• Actively participates in the Visual Merchandising set-ups using HQ directive and guidelines. As well as proposes new ideas and suggestions for optimal selling.

OPERATIONS MANAGEMENT

• Manages and tracks best-selling/slow-selling to strategize action plan. Support with tracking inventory levels and informing managers of any stock error.
• Assist with updating store trackers and communications boards for in-store use
• Managing the cash vault and setting up cash pickups through Brinks.
• Control and oversee deliveries, transfers, damages, cycle counts, end of season, and all other back of house operations.
• Develop and share ideas to increase efficiency, support store initiatives and projects as needed.

• At least 2+ years of experience in retail management.
• Experience in stock managing, operations, or retail preferred.
• Familiar with sales techniques.
• Smiling, dynamic, involved, and excellent interpersonal skills.
• Team player with a strong sense of team leadership to deliver results beyond expectations.
• Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
• Strong interest and a good understanding of fashion, a strong familiarity with the luxury market

• A second language would be appreciated
• Open availability (including nights, weekends & holidays)