Hospitality Associate / Front Desk - Full Time M-F 2:30 P - 11P

Job Description

Job Description

Roland Park Place (RPP) is the only full-service, accredited nonprofit continuing care retirement community in Charm City and a leader in aging services for older adults and their families. RPP offers premier access to Baltimore City life coupled with the comfort and convenience of suburban living — all in a beautiful, landscaped, park-like setting with breathtaking city skyline views. Come see why Roland Park Place is the #1 CCRC in Maryland, #5 in the nation, and certified as a Great Place to Work!

What you will be doing:

• Performs daily building inspections and tours
• Welcomes residents and visitors, and helps them to and from their vehicles
• Monitor all life safety devices for Independent and RC residents
• Fill out daily shift and incident reports. Send daily to designated people
• Assists residents with packages when they enter the community
• Delivers packages to the residents' apartments daily
• Responsible for logging and delivering of resident packages
• Sort and distribute inter-office mail
• Assist residents by occasionally moving their vehicles to their assigned location
• Provides requested assistance to residents in a courteous and helpful manner
• Responds to Emergency Calls from residents and staff and direct to appropriate responders
• Manages guest apartment reservations
• Other duties as assigned

What we are looking fo r :

• Ability to uphold our core values and follow policies and procedures.
• Previous experience in hospitality, customer service, senior living, or healthcare settings preferred.
• Strong interpersonal and communication skills.
• Basic computer skills (typing, email, scheduling systems, resident management software, administrative tasks).
• Must be able to take initiative to always find a way to say yes to both our residents and staff.
• Able to handle difficult or emotional situations, shows respect and sensitivity for cultural differences, and adheres to residents’ bill of rights.
• Able to work assigned schedules, have reliable transportation, and be on time for scheduled shifts.
• Most importantly, have a positive attitude and be able to smile at all times.
• Ability to stay calm during an emergency.
• Empathy & respect for older adults.
• HS Diploma/GED required; hospitality-related training preferred.
• Ability to stand, walk, and move throughout the community for extended periods.
• Ability to lift and carry 30 pounds as needed.
• Ability to respond quickly in emergency situations

What we offer:

Our Full-Time associates are offered competitive wages and a best-in-class benefits package which includes:

• Medical/dental/vision insurance effective 1st of the month following hire date
• Company-paid life insurance/short-term disability/long-term disability
• Legal plan
• Identity Theft protection
• Pet insurance
• Group Critical Illness Insurance
• Hospital Indemnity Insurance
• 12 Paid Sick days
• 2 weeks (80 hours) paid Vacation days
• 9 paid Holidays (including your birthday!)
• 403(b) retirement with a 4% company match after 90 days of employment
• Free meals
• Free area attraction tickets
• Tuition reimbursement
• Employee Hardship Fund
• Employee assistant program
• Free on-site parking
• Discounted MTA passes
• Free education/training classes
• PayActiv (daily pay)
• Hospitality On Call Pay

We have a culture of development and offer further career opportunities and advancement for our associates.

Come join us at Roland Park Place and see why we continue to be the #1 CCRC in Maryland, #5 in the Nation, and Certified as a Great Place to Work.

Monday - Friday 2:30 PM - 11:00 PM
40 hours per week. 80 hours bi-weekly